ShelterLogicReviews of shelterlogic.com

Shelter rusted after only a few years. Was to be replaced with a new shelter. Wrong shelter was sent. Took weeks to get the old one picked up and had to email and call several times to request ship date for new shelter. Laura finally took care of it immediately. When you need a man to do the job, hire a woman.

Laura was knowledgeable, professional and kind. She provided all the options.

Laura Miller was very helpful and very pleasant. She helped find the exact parts I needed. She also called me back immediately when the system accidentally hung up on me. Most times, there is no call back when that happens. I am very happy with the experience, and very happy with my gazebo!

I’ve been emailing back and forth for months and have had the best service! So very helpful and knowledgeable. Lynne asked me many questions to make sure I was ordering exactly what I needed. Love your product and very very pleased with your customer service and ordering process. Thanks so much! Jenny Balon

Gregory Mellette handled my issue way past my expectations. I had an issue with my zipper on my greenhouse tent and he handled it professionally and quickly. So grateful for the excellent customer service!!!

It was so easy to get in contact with customer service. The representatives who assisted me were friendly and helpful. They worked to ensure I was going to get the parts I needed.

I made an ordering mistake on my own. Ordered wrong size shelter. I spoke with Laura in customer service who was very helpful. I sent her some info and pictures and she confirmed exactly what I had and what I needed. Placed order for new cover only. Since I had original pkg and didn't attempt to install all pieces, they very graciously offered me a full refund if I bear the expense to ship my top back to them. I shipped wrong cover out yesterday and new replacement due to arrive within next couple of days. Outstanding service. I love it when a phone call gets answered promptly and emails get a prompt response. Very positive experience rectifying a mistake that I had made myself.

J’ai reçu un excellent service de Kawtar, elle était tres polie, connaissante et plaisante à parler. Je suis bien impressionnée du bon service aussi de votre compagnie