ShelterLogicReviews of shelterlogic.com

We are both seniors over 70, so we were very grateful for the service received from customer service. You were very quick to send a manual and when we had an issue with the pinholes we received a very quick and professional response. The original shelter was also delivered in a very timely manner. We are currently waiting for the replacement; due to pinholes in the cover. After 2 emails and 2 phone calls finally received a response. Hopefully, the cover will be delivered soon. Covers are only manufactured in the US and delivered to Canada.

ordered a solarium from HD, the box of ceiling pieces was missing, ShelterLogic let me know they would send missing box out. Only took about 1 maybe 2 business days to get this resolved, very quick and very understanding. Received the shipment in a timely manner..Very easy to put together and very sturdy product

I placed my order for a Gazebo with Anthony over email and phone. Everything was very professional, clear and I was provided with honest and correct information. The delivery took place in less than one week and faster than advertised by the company. When assembling the gazebo I had some minor issues that Anthony resolved without delays. The product was of high quality and so far I am very satisfied with it. Very professional, honest and efficient service.

I have nothing but the best words and thoughts for these products but also the staff for this company. I have a gazebo and privacy screens from Shelterlogic. I love these items and I am mostly impressed with how attentive the Customer Service is from them. My expectations were blown away by the response to my challenge, how much communication was passed between their staff and myself. True concern for my satisfaction. I will seek out their products going forward. You are a blessing!

Laura B (CS agent) was wonderful to deal with. She took the time to understand our needs and helped us get the part we required for our gazebo in speedy time!

Answer to my problem and gave me how I can resolve it. Smiling

I’m so delighted by the quick response to my email query and the helpful, factual, straightforward information provided. Count me as one “super DELIGHTED customer” given both ShelterLogic’s products AND this specific transaction. Lynn is AWESOME! (Thank you!)

Very good service