ShelterLogicOur brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Unhappy
I am happy to report that Shelter Logic not only heard my position, but went above and beyond my expectations. This is something I’m not used to in customer service. Way to go guys!
Response from ShelterLogicMar 31, 2026
Hi there, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Sherian P.
I submitted a warranty claim and my response time was quick. I thank you for your time and consideration.
Response from ShelterLogicMar 31, 2026
Hi Sherian, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Stefan F.
This is the second time a wind storm has come through and damaged my shelter logic structure. Amazing customer service. Response within 3 hours to my warranty request, simple explanation of what was covered and what was not covered. Then a nice discount on parts that were not covered. They prepared the order with all the parts and all I had to do was call with the order number and a credit card. This is a big reason why I have bought 2 other Shelterlogic structures. Great customer service!
Response from ShelterLogicMar 30, 2026
Hi Stefan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
mike M.
representative was great with knowledge and friendlyness ordering was very easy and the company has a great product
Response from ShelterLogicMar 27, 2026
Hi Mike, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Mark
Laura was excellent at working with me, didn’t rush me through my order, and was attentive to my needs, and followed up professionally. Great experience with Laura, very helpful!
Response from ShelterLogicMar 27, 2026
Hi Mark, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Chad A.
Lynn was amazing! Made the process super quick and easy. I wish all customer service was this simple to deal with. Thanks again Lynn you’re the best!
Response from ShelterLogicMar 27, 2026
Hi Chad, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Irish K.
Lynn was extremely helpful and provided EXCELLENT customer service. Appreciated her assistance & solution offering.
Response from ShelterLogicMar 26, 2026
Hi Irish, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Robyn S.
Excellent communication via email. Quick responses. Quick resolution.
Response from ShelterLogicMar 26, 2026
Hi Robyn, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
