ShefReviews of shef.com

OrderShef is a terrible business. If you are thinking of ordering food, they’ll steal your money and steal your food. The customer care is non/existent. You can’t reach them by phone. You can’t reach them by email. Your food will get sent to the wrong address and you won’t get your money back. Nearly $100 worth of food stolen by OrderShef in the guise of a wrong delivery If you invested in this business, I’m sorry because it will fail. I’m looking for how to get the money for my food purchase back. They’re callous.

Great concept but poor execution Customer service does not exist. A simple request is not even read correctly and responded to. after writing back no response to two different emails sent. The dishes on the site are expensive too. The app and website have several glitches and constantly running slow and have errors. Poor experience overall.

Customer service sucks, I say or complain about one thing they respond with something completely different that doesn’t address the issue. ordering in cold weather is safe, not so much in hot weather as I witnessed yesterday. Arrived warm because the cheep insulated bags and two bottles of frozen water dont cut it when it is 90’s out and your driver has been making numerous stops for five hours before getting to you. delivery window sucks - 3-8pm is no good if you want it for dinner that day. Thus, you are eating day old food before you even get to eating. They cancel last minute sometimes which is beyond frustrating and unprofessional. if you find a good shef, then the food is great and some are priced very fairly. Others are priced too high for the small portions. i stick with the same jamaican shef as she has the best prices, portions, food and she is super nice and attentive.

Just pathetic- these jokers took my order, confirmed my order, wrote to me asking me to review the order but never sent it. Then I got a call from doorfash saying the chef wasn’t at the restaurant so it would be cancelled. Customer service don’t respond by phone or email. The time of delivery was : hours- they obviously knew it wasn’t coming but no communication- After I complained and reached out they simply process a refund- no explanation, no apology, no attempt to fix. This business is a clown rodeo - I give it 6 months to waste investor money and be closed- not really trying

THEY DESERVE 0 STARS FOR WORST THAN TERRIBLE SERVICE!!!! First time using service and will be last - food NEVER DELIVERED!! Delivery person called to say she cannot find the address - told her I don't know why and she should get better map or directions. CUSTOMER SERVICE IS HORRIBLE - TEXT AND EMAIL THEM TO LET THEM KNOW FOOD NEVER ARRIVED. NO ANSWER

great concept, poor execution. I signed up, hoping to find more information about it. received a few random text messages from their onboarding team ranging from 6pm to 11pm on various days with no response when replied. Scheduled a call, no one called. It really makes you think hard before continuing on the process. Feel unreliable, especially when you are a potential resource for generating profit, and fits the category for their most wanted cook. can't imagine scenarios if you do need to reach them. but this is just my personal experience. good luck!

Horrible Customer service. They all work on their sweet time and no issues resolved. My wife is a shef her customer never received her meal and she is sending emails and messages back to back no response. what a shame how this company operates and don't have any decipipilin.

Honestly much of the food is great and I enjoyed it. But there is a systemic issue that makes doing business with them not worth it. The company cancelled my last 2 orders (2 days in a row) and didnt tell me until the next day each time. Each time I was left wondering where the food was and stressed and contacting customer service. It was unfortunate because the first nite I had invited guests to sample the food and the second day, the food was meant to be a present. When they cancel the food, they send u a text saying the food was DELIVERED. Totally confusing. Most of the time I get the message they cancelled my order from them THE NEXT DAY attached to an email about their customer service saying "how did we do?" One shef said she had to cancel my order because while I had ordered days before, they only told her about it last minute and she couldnt pull it together. I complained about this 4x to customer service with no response. Now I just tried calling the number advertised as Shefs customer service number and it doesnt work. The cooks are usually wonderful, the owners clearly dont care about their company because this system is set up badly, is frustrating and they are non responsive. I wish more responsible people would take over and make this business the truly great business it cud be.