ShefReviews of shef.com

Consistently late delivery and half of deliveries have been broken or spilled in the cooler.

TERRIBLE. YOU DIDN'T SENT ME A SINGLE THING I ORDERED.

Unreliable service - Ordered three items, delivered only one but charged for three. This happened at least 4 times in last two months. Also they always ask when would you like delivery, and 90% of the time delivery is either before or after the committed window.

I've ordered 4 times so far and 3 of the times the order delivery wasn't even within the window of time they said they'd deliver. Thankfully I'm in a building where there's not much theft issues. All I have to worry about is food spoilage. But customer service is horrible. IF I have a problem they don't ever bother making it right or helping me, they either don't respond until days later or they don't provide anything of help. For example today I just set my order then they send me a coupon saying I can use it but only on this order and only if I order on the set date I have for the upcoming order. So I go in and ask the bot on the chat how to add in the coupon code. It tells me I have to cancel the order and start over again to add a coupon, it can't be done retroactively. So, no worries. I go in and deactivate the order and figure it'll be no problem to just redo the order. I still had until 3pm to submit the order for a monday delivery. Well, I find out that the order got cancelled but it also shows me that since I "skipped this weeks order I can't order again til a different day. What? I didn't say I was skipping this week, I was cancelling what was in my shopping cart. It never mentioned the phrase skipping a week at all ever during that process until I try to go in and recreate the order. So I write CS for help and of course they aren't responding to me and they won't until well after the window when I can submit the order. No delivery this week, no capacity now to use the coupon code since it was only valid for the monday order which I now can't place. And no apology for anything either. That's the shef way, after all. The answer is always we can't make it right for you, and oh well... Like others say, it's a nice concept, and the food I've gotten is good. But their CS and delivery sucks. I'd give them 0 stars if I could for both those.

I placed a meal subscription order that included 6 main dishes and 4 sides. This is Indian food so the main dish is a curry and the side is bread/rice that's necessary for a meal. They delivered the wrong side dishes. I reached out to customer support that takes hours to respond. I told them I wanted what I actually ordered because the main dishes need a side and I cannot eat them with the side that was given to me. They were of no help. Said the best they can do is refund what I paid for the sides. But that doesn't help me because all my mains are ruined.

My complaint is for for the delivery service Dragonfly that they use - I signed up to for a route to deliver Shef meals - I agree with other reviews no way to contact anyone not even Dragonfly to dispute payment for hours worked for delivery. I have emailed an email address twice with no response - phone number for contact does not reply to messages - I completed every order for delivery in time told to customers and was shorted payment and did not receive any tips - which I am sure you can tip for delivery as a customer - the company keeps the tips so they are paying very little to have meals delivered and then to not be paid correctly for my time is insulting! I will never personally order from this site based in this experience.

My complete order was not delivered and yet they charged me. There is no way to get a hold of any real person and you’re expected to send a text message or leave an email and nobody returned either a very shady business.

I had a good experience in the spring when the company first launched, but now it is terrible. They clearly don't know much about running a business! On my last order the food was awful and inedible and the customer service doesn't care. In addition, in their "chat" they take over an hour for every response. Don't waste your money ordering from them. Any order is a risk of whether it will be good, and if you have an issue they won't help.