ShefReviews of shef.com

I put in an order and the total was $99 (and my receipt confirmed that amount) yet I was charged $186!!! What the heck? How can this be a legitimate company? Do not trust.

I didn’t even get a chance to try Shef. My first weekly order was scheduled for a Monday between 4pm and 6pm. At 7:30pm, I reached out to customer service and was told my delivery was delayed, but the order was still on its way. At 9pm, I was told the entire order was being cancelled and I was being refunded. My husband and I did not meal prep or grocery shop for the entire week because of the Shef order that was supposed to arrive. We then didn’t have time to go grocery shopping when we found out at 9pm that the full order was being cancelled. We both work full time and have a toddler at home, so I don’t even have the words for the inconvenience this has caused. Shef offered a $30 credit if I wanted to place another order, but the earliest delivery date wouldn’t be until the following Monday, so we were still left scrambling for meal prep. In addition, $30 covers maybe two of their meals. This company needs a complete customer service overhaul.

I DIDN'T GET MY FOOD!!!! You guys are like useless zoo animals.

I got food poisoning from a meal.

My first experience with Shef was incredibly frustrating and disappointing. From the start, I tried to change my delivery date to Monday and could not find any way to do so in the app. Instead of clearly explaining or walking me through the steps, customer support initially offered to change it for me, then later said they couldn’t—without ever providing actual instructions. Without my consent, my delivery was automatically moved to Tuesday (not the day I requested), and one of my selected meals was swapped for something I would never eat. I did not choose it, and I was still expected to pay for it. When I asked to swap or remove it, I was told it was “past the cut-off,” even though this was my very first week and I was still trying to set up my account. What made this worse is that the app shows “settings” that are view-only, which is misleading and not clearly explained. You’re essentially locked out of making changes, but no one tells you that upfront. The response I received focused more on policies than on actually resolving the issue or offering a reasonable solution. For a service that markets convenience and flexibility, this was the opposite. Paying customers should not be stuck with meals they didn’t select, especially during their first order. Unfortunately, this experience made it clear that Shef isn’t a good fit for me, and I won’t be using the service again.

The first time I tried one of their dishes I threw it out immediately. It was rancid and the second most awful thing I've ever tried eating. Second week in, food still hit and miss but gave them another week. The third week, I got food poisoning TWICE from TWO different meals in the same order. Although they did provide a refund of the order at my request, their customer support responding to my informing them about the food contamination was less than lackluster.

My first order I requested 4 meals. Requested delivery between 2 and 5:30 pm. After 6pm I contacted them to let them know I hadn’t received my food and I was told it would be delivered by 8:30pm. At this point I don’t trust it will even be delivered.

Hair in my meal. Customer service 0