Sheet Music DirectReviews of sheetmusicdirect.com

3.1258 reviews
Music & Instruments
7777 W. Bluemound Rd., Milwaukee, Wisconsin

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Sheet Music Direct

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About Sheet Music Direct

Download and print official Hal Leonard sheet music for piano, choir, violin, flute, guitar & more. Sheet Music Direct is your home for premium sheet music.

Sheet Music Direct (sheetmusicdirect.com) has 258 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: sheetmusicdirect.com
Website: sheetmusicdirect.com
Category: Music & Instruments
Location: Milwaukee, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sheet Music Direct reviews

258 approved reviews, newest moderated first

Marilyn T.
Dec 31, 2016
Avoid
My printing did not download, I've sent two emails and no reply so far. I still haven't got the music I paid for. Only £2.99 so not lost a fortune but still annoying. I will try a different site
Response from Sheet Music DirectJan 2, 2017
Hi Marilyn, We always aim to reply to emails within 1 working day but our customer service hours are obviously affected during the Christmas period which may explain why you haven't heard back as yet. Please feel free to email me directly at [email protected] and I will arrange for your prints to be reset asap. Many Thanks, Sam
Si H.
Dec 12, 2016
Quality every time
I found their website very easy to navigate and have found lots of good quality arrangements. I've only been using them for a couple of months but they are now my go-to website as a gigging musician.
Response from Sheet Music DirectDec 13, 2016
Dear Simon, We take great pride in providing an exceptional customer experience at Sheet Music Direct, so we are delighted to hear you are happy with the service. Thank you for taking the time to leave feedback on your Sheet Music Direct experience. Many Thanks, Sam
Frank H.
Dec 12, 2016
Good customer service experience
I purchased a couple of songs last week, one of which was missing a page when printed out. I contacted the help team and they quickly reset my account so I could print again and the second time the score was complete. Good customer service experience.
Response from Sheet Music DirectDec 13, 2016
Dear Frank, We take great pride in providing an exceptional customer experience at Sheet Music Direct, so we are glad to hear you recieved good customer service following an issue with your first print attempt. Thank you for taking the time to leave feedback on your Sheet Music Direct experience. Many Thanks, Sam
Customer
Dec 3, 2016
Where is the music? Is this a legit company
Made two attempts to purchase a song through their site, and on both attempts received error message that my debit has been declined. However, then I discovered that both attempts showed as real debits on my account. To be fair, their customer service contacted me back within acceptable time frames, and the charges were reversed. Additionally, they referred me to two alternate websites from which I can order the music (which I have not yet had a chance to do).
Response from Sheet Music DirectDec 13, 2016
Dear Customer, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. We’ve found that the particular issue you encountered is unfortunately a bug with our 3rd party credit card processor, and rest assured getting this bug resolved is our top priority. Please email me directly at [email protected] and we will ensure your credit card is refunded if this hasn't already happened. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam
Logan P.
Nov 23, 2016
$16 later... STILL NO MUSIC
Yesterday I attempted to buy some sheet music from this site. When I entered my information, it said that my card would not work. I thought that maybe I was writing it wrong so I tried 4 different times, still no luck. I woke up this morning and saw that I had been charged for the music FOUR TIMES but I still do not have access to it. Not happy because this was an emergency situation and I don't even expect an email back. DON'T USE.
Response from Sheet Music DirectDec 13, 2016
Dear Logan, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. We’ve found that the particular issue you encountered is unfortunately a bug with our 3rd party credit card processor, and rest assured getting this bug resolved is our top priority. Please email me directly at [email protected] and we will ensure your credit card is refunded if this hasn't already happened. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam
Ad'elle
Nov 6, 2016
Nul ++++
N'achetez pas sur ce site! L'impression de la partition ne marche pas et tu n'as le droit qu'à un essai! Service client inexistant... Plus jamais j'y retournerai, c'est inacceptable
Response from Sheet Music DirectDec 13, 2016
Dear Customer, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. Could you please email me directly at [email protected] and I will ensure your account is reset to allow you a fresh print attempt, or you are fully refunded for your order if this hasn't already happened. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam
Branko Ma Branko T.
Sep 22, 2016
pure theft
This site SUCKS HARDDDDD!!!!! Avoid it in a huge, huge circle!!! These thieves are just thieves. I must, unfortunately, agree with several other comments here - I AM ALSO THE ONE WHO COULDNT PRINT SHEET WHICH I HAVE BOUGHT, so, they only offer you to buy a new one!!!! PURE THEFT
Response from Sheet Music DirectDec 13, 2016
Dear Branko, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. We’ve found that the particular issue you encountered is unfortunately a bug with our 3rd party credit card processor, and rest assured getting this bug resolved is our top priority. Please email me directly at [email protected] and we will ensure your credit card is refunded if this hasn't already happened. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam
Jamie S.
Sep 13, 2016
Avoid
had to purchase again to print - first time did not. Second purchase only four of five pages printed. Avoid
Response from Sheet Music DirectDec 13, 2016
Dear Jamie, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. Please email me with your details at [email protected] and I would be happy to reset your prints to ensure you get exactly what you have paid for. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam

Sheet Music DirectReviews of sheetmusicdirect.com

About Sheet Music Direct

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Sheet Music DirectReviews of sheetmusicdirect.com

Sheet Music Direct reviews

Avoid

Quality every time

Good customer service experience

Where is the music? Is this a legit company

$16 later... STILL NO MUSIC

Nul ++++

pure theft

Avoid

About Sheet Music Direct

About these reviews

More in Music & Instruments

Kraft Music

Cream City Music

Guitar Building Blocks

YoungMin You Experience

Sheet Music Direct reviews

Avoid

Quality every time

Good customer service experience

Where is the music? Is this a legit company

$16 later... STILL NO MUSIC

Nul ++++

pure theft

Avoid