Sheet Music DirectReviews of sheetmusicdirect.com

The app lets you search a lot of music: that’s good news. You can also buy that music through the app: that’s the end of the good news. The bad news begins with trying to download the music you just bought: this can not, repeat not, be done. You can use the app to list out what you’ve bought but you can’t print or download it. Strange. Consulting help on the app you get directed to a webpage that tells you how to download: you have to open a web browser, go to the sheet music direct webpage and access it there. What’s the first thing you see at that webpage? Yup, an invitation to open the app! You have to remember to ignore that and then figure out how to login, view what you’ve purchased, and download it. This process was not clear, easy, or intuitive. It sure would be nice if you could skip all this falderol and just download from the app. And: if you maintain a webpage for your services try to organize it a little bit better. I deducted four stars for this runaround.

I now see in the reviews that getting signed up for a PASS subscription unknowingly is a common experience for purchasers of sheet music from this company. It happened to me too, but I'm happy to report that my issue was resolved by customer service within a day of me reaching out to them. Full refund and cancellation of the subscription. So although this was unfortunate, they made good on the mistake immediately. I will order sheet music from them again, as the ability to get music transposed to another key and download is really great. Thanks Sheet Music Direct!

I had a problem with something, which was corrected IMMEDIATELY by Customer Service. Great service ensures that I'll return with future orders.

I’m actually writing a review about a refund but not through any fault of the company! I bought the wrong thing. I emailed them without much expectation because i feel like emailing companies can be a bit slow? Anyway they replied instantly. I ordered yesterday and my refund has been processed today! The item hadn’t been shipped yet so their quick reply saved me a lot of hassle trying to return. Expected a back and forth but it was straight forward. They seem like good eggs in my opinion. * edit - I had to come back because my partner has just explained that I ordered a document 😂 so ignore the ‘shipping’ bit. I imagined a paper delivery…you can see why I ended up needing a refund, it’s a gift and I was out of my depth! All the same, I’m ordering again because pay it forward and all that 😂

I absentmindedly bought a piece in PDF format, which meant no transposition ability. I had meant to buy an interactive copy. I found their responsive and positive replies to my dilemma refreshing in these days of suspicion and greed. Jacklyn saw to a refund and I deleted the file, as promised. My experience with Sheet Music Direct is positive+++.

Total subscription scam trap. Paid too much for one song. Don't fall for it. Tons of other options than this place. Read the fine print

Very disappointed, as I was tricked into a subscription, as well. My daughter had created an account with Sheet Music Direct, as this is the only way to buy music from them. I then paid for the song she wanted to buy. It was not made clear in any way that creating this account meant subscribing to Sheet Music Direct and paying a monthly fee of 9.99 pounds. I only found out about this scam when I looked at my bank statement today and saw that 9.99 pounds had been taken off my account. Reading the reviews on Trustpilot helped me understand what had happened. I have also contacted Sheet Music Direct, but so far I have only received an automatic response, stating that they will deal with my request personally soon. Well, I'm not holding my breath!

I was tricked into a monthly direct debit which I didn't hadn't realised (£9.90) by doing a one-time purchase. I thought I was getting a free trial.