Phua J.
This is totally not right for charging…
This is totally unacceptable — I was charged a yearly payment of $99 without any prior notification or the option to choose between monthly, quarterly, or yearly plans. This kind of misleading practice is extremely disappointing and feels like a blatant attempt to take advantage of customers. I have seen many others report the same issue, which shows I am not the only victim of this. It’s very concerning that such a pattern exists. I have already written to customer service and I truly hope to receive a prompt and fair response, including a full refund of the $99 charged without consent. Please take this matter seriously and get back to me as soon as possible.
Response from Sheet Music DirectApr 21, 2025
Hi Phua, please reach out to our customer support team at [email protected], and we'll be happy to help. We do send out a renewal reminder email for Yearly PASS subscription renewals, but it may have landed in your junk/spam folder.



