Mae H.
Very poor service
I ordered buy one get one free in M. Immediately after ordering I realised I needed a S so emailed them and they said they changed my order and got confirmation email. I received M after waiting 9 days for delivery. I emailed customer services who said to send them back ( cost to me) saying sorry I didn’t like them. No apology , very complicated returns saying it takes up to 14 days to refund. Obviously making it very difficult to return . Avoid this company I thought this was a UK company but products come from china. Very poor!!
Response from ShapelyNov 5, 2024
Hi Mae, Sorry to hear that. Would you mind providing your information or sending us an email so we can better assist you? I look forward to your response.


