shanandtoadShan and Toad is the premier destination for the most fashion-forward kidswear. We offer a unique selection of designer brands along side the hottest emerging designers.
shanandtoad (shanandtoad.com) has 224 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Leslie B.
Always the best selection of clothing and their customer service is outstanding!
Response from shanandtoadAug 15, 2022
Thank you for the awesome review! We're so happy to receive such a lovely feedback from you. We will continue to walk the extra mile and exceed your expectations :) We hope to see you shopping again, soon!
riki N.
Im really upset one item doesnt fit and cant return
Response from shanandtoadJul 26, 2022
Hi Ms. Riki, I am so sorry for your disappointment. But we do have a return policy stated on our website and I am sorry if we can't make an exception to accept the return. I hope you understand. Should you decide to shop again, we'd be happy to assist you with sizing inquiry.
Royce S.
I'm still waiting for my package..They said it would be here Mon or Tues still hasn't arrived..
Response from shanandtoadNov 3, 2022
Hi Ms. Royce, we are sorry for the inconvenience caused and the delay. We had issues in moving our old stocks to our new warehouse which we hadn't anticipated. But all are back to normal now and I can assure you that orders are shipped within 24 hours.
Frednea J.
Great service and fast shipping
Response from shanandtoadJul 7, 2022
Thank you so much for your feedback, Ms. Jacques! Always happy to hear to received feedbacks like this :) We hope that we can continue delivering a seamless shopping experience. If there is anything else we can do for you, please let us know! See you soon!
Abby A.
I have still not received my order
Response from shanandtoadJul 7, 2022
Hi Ms. Abby, we are sorry to hear that you still have not received your order. We have sent you a personal email to update you with the status of your order. We hope we can regain your trust and shop with us again in the future.
Asma S.
Excellent customer service and response. I missed the return by date and they were so helpful to me. Prompt response and friendly service. Love their site and clothing options too!
Response from shanandtoadJun 22, 2022
Hi Ms. Asma, thank you so much for this lovely review. It gives us much pleasure to know that you are satisfied with our service and products. Your kind words encourage us to continue doing our best to make sure that we provide a seamless shopping experience to our customers. Thanks again and we hope to see you shopping again soon!
Jacqueline X.
I have good experience here. Nice customer service and fast derlivery. I will continue to support the site.
Response from shanandtoadJun 13, 2022
Thank you for this awesome feedback, Ms. Xu! Your kind words encourage us to conitnue doing our best to make sure our customers will receive the best shopping experience :) Thanks again, and have a wonderful day!
mirel L.
good shipping
Response from shanandtoadJun 13, 2022
Glad to hear that you are happy with our shipping service :) It is always amazing to hear that we've been successful in our goal of providing our customers with the best possible shopping experience. Hope to see you shopping again soon!
