kayarash
Bad products with even worse customer service
Initially sent me the wrong length of chain. I contacted them and they said they’ll send the correct size. After about a week I get another email from them saying their website was wrong and they don’t even have that length of chain. They give me another option and we move forward with that. I wait about a month for the replacement to arrive to only be the exact same as the initial incorrect chain. I contact the again and their solution is to just pick something else from their website. If you value your time and money stay away from them. Update: Since I can’t reply to the response I’ll add this here. Your solution was a repeat of the previous process. Best case scenario it’ll be about three months before I get what I actually ordered, and worth case scenario I’ll get the wrong item for the third time. I have no intention of wasting any more time. I just wanted to warn others.
Response from SettandcoDec 30, 2025
Dear Kayarash, Thank you for your updated comments. I am very sorry to hear that you still feel disappointed, and I understand your frustration with the process so far. This is not the experience we want for our customers. The options we provided were intended to resolve the issue in the most reasonable and efficient way possible, and we truly do need your cooperation to complete the resolution. We take great care and consideration in both our products and the service we offer, and I am sorry if your experience has fallen short of that standard. Please know that I am here to provide you with a clear solution and to ensure you receive an outcome you feel satisfied with. I have reached out again by email so we can move forward together. Your feedback is important, and we appreciate the opportunity to make this right. Warm regards, Nicola