Jerrick R.
No delivery yet
Ordered my necklace over a month ago. When trying to get a hold of customer service I get the run around about delivery time frames and reasons why. One of the only good things I can say is the customer service department is responsive which still gives me hope I will get my order still. As to the question of when, hopefully I will find out.
Response from SettandcoJul 26, 2025
Hi Jerrick, Thank you so much for your patience and for your kind words about our team—it truly means a lot. I’m very sorry for the delay in your order’s arrival. This is absolutely not the experience we want you to have, and I completely understand how frustrating this must be. Please rest assured that your order is still en route, and I’ve personally followed up via email to check on its status. We’re doing everything we can to make sure it reaches you as soon as possible. Thanks again for hanging in there with us. I’ll keep an eye on this and update you as soon as I have more information. Warmest regards, Kyrene