Ella
The poduct arrived missing its inscription
Despite receiving my order missing the inscription and taking a while to communicate with the customer service team they resolved the issue seamlessly. The team ended up sending a replacement free of charge and allowed me to keep the original one.
Response from SettandcoAug 20, 2026
Dear Ella, Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to help resolve this for you. I have reached out to you directly by email so we can review the details of your order and work with you toward an appropriate resolution. We look forward to hearing from you and getting this taken care of. Kind regards, Nicola




