Karina M.
Horrible customer service and lack of accountability
Horrible customer service, horrible product description, and lack of accountability for their mistakes. I ordered a set of rings from their website for my engagement, I measured both my husband’s ring finger and mine using various tools as well as what they provided on their website. The rings came back extremely big therefore their ring sizes needed to be sized down however that information was not described or stated anywhere in the product description. I spoke to a customer representative asking how resizing works and they stated I would be able to resize for free and if I needed to resize again I would be able to do so giving me the impression a second resize would be free. Unfortunately when I resized they were still far too big, when I requested a second resize they stated I would have to pay a certain percentage of the price to resize again. When I mentioned the impression I had they did not give me any solution and said the same thing over again, “resizing will cost a fee sorry for the impression you had” no accountability for the lack of information from their previous representative. They also offered their store credit as a refund, which is disappointing, why would I want to repurchase something from a company that has horrible quality.
Response from SettandcoMar 13, 2026
Hi Karina, Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing this situation has been for you, especially with something as meaningful as engagement rings. That should be a joyful moment, and I completely understand how frustrating it must feel when things don’t go as smoothly as expected. I would like to clarify how the resizing process works so everything is transparent. For rings, we do offer the first resizing completely free of charge. If the ring needs to be adjusted again after the first resize and the item was produced correctly according to the requested size, a restocking fee is applied. This is because a new ring must be produced again from scratch, which involves additional materials and craftsmanship. That said, I truly understand your concern regarding the impression you received earlier, and I’m very sorry if the explanation at that time was not as clear as it should have been. I’ve actually reached out to you directly via email as well so we can continue looking into this matter together and find the best possible way forward for you. I’d really appreciate the opportunity to assist you personally and help resolve this situation as smoothly as possible. Warm regards, Kyrene