SesameReviews of sesamecare.com

Easy to book an appointment. I love working with Dr. Dawn Drewes. She is always on time, asks questions, very understanding, thorough and helpful.

They don't have customer care, I'm not even sure that what I get isn't from a bot. Most of it is copy and paste, and it never has addressed my basic questions. I'm looking for the hydrocortisone treatment for fibromyalgia that benefits on the average 76%, some zero and some 100%. When I asked if any of their doctors prescribe hydrocortisone, because most are unaware of it and only use it for deficiency diseases, they never use the word hydrocortisone in their reply. What I do get is that they don't prescribe opiates and a few other medications. Well, I didn't ask about that, so don't tell me about it. I know you also don't provide haircuts as well, but I don't care about that either. I literally cannot get them to say yes we have doctors who prescribe it, no we don't have doctors who prescribe it, or we have no way of telling if we have doctors who prescribe it. What I did get in one reply from a manager, and we're talking eight different interactions at this point, is that I need to go and try each doctor one at a time until I find one. But it's a great idea of mine that we should be able to ask that sort of question from the individual doctors by email, but it isn't available at this time. I did reach out to one by searching for him online, they said it wasn't possible but it's possible. But I got no reply. They brag about there's no run around, you go to the doctor and you get taken care of. Sure, if you have a normal problem. but if you have anything the least bit unusual, basically you're told to get a different run around: that you should pay each doctor that you go to one of the time based on not enough information, and no way to contact them, without spending a lot of time online searching for their business email, spend money, find out that they don't know enough about your condition, then find another doctor and do the same thing. So I ended up paying a lot more money to the scientist who came up with this treatment, who then got a teledoc himself who he knows does this to prescribe me the medication, and it's working. I reach out to Sesame one more time, and say all I need is someone to continue my treatment, who uses hydrocortisone already so they will not require me to teach them the protocols, that was actually from a different letter. The idea of spending hundreds of dollars to teach someone what I've already taught to a doctor at Kaiser for free, who found it would be effective but that Kaiser won't cover it or pay for the referral because it's so new . . . I already have a prescription, all I want to do is continue it, and they cannot, and I suspect it is cannot, figure out which doctors do and don't give that treatment. But when I ask which doctors do this or if they can find out which doctors do this, they don't say, this is not something we can do. They never say no, they say it's my job to contact doctors, there's no guarantees. in other words, they want their money. They don't get paid if the doctor doesn't get paid, and the more times I go to different doctors to try to get a treatment that is fairly new and most of them won't be aware of, the better for them. The fact that I'm spending hundreds and could probably spend over $1,000 and not get any care doesn't matter, because they're getting their money. In fact, the more doctors I have to go to to try to get treatment, and the less success I have meaning I have to go to more and more doctors, the better it is for them. They will not give me the answer that their software probably doesn't make it possible for them to answer, "No, we do not have this information" - that is what is most maddening. That and the fact that I asked direct questions and I got answers to someone else's questions. I don't think a single reply used the word hydrocortisone, and almost every question I asked had the word hydrocortisone in it.

SesameCare screens and doesn't publish negative reviews of their providers which endangers patients by not allowing them access to accurate ratings and warnings. I suffered permanent damage to my eyes as a result of poor/reckless care from one of their doctors. Sesame replied to me via email, acknowledged receipt of my review, but it isn't published on their website. This doctor has a 4.8/5.0 star rating, but mine wasn't counted. Who knows how many more suffered malpractice with Sesame covering up for them?!

This is my 2nd time using Sesame and it was even better that the first time. My care provider was sweet, attentive and she asked all the right questions. Thank you for bringing this service!

Good experience, fast and efficient

I was overcharged $104, I want the funds credited to my PNC debit account which they were debited from as soon as possible The charged funds, were returned to my account. The Doctor was very professional, and I’m satisfied with his services.

I have a chronic condition that I need prescriptions for occasionally. I find that my Sesame Dr is more caring of my condition, and Sesame costs me 30% of what a walk-in clinic visit would cost. I get to talk to the same Dr every time so far. He understands my condition and what it takes to get me well again.

The doctor is too busy to do anything extra such as prior authorizations. The pharmacy submitted the PA on several occasions and then come to find out that my insurance would not cover a doctor prescribing medication from Florida. I would research it and look locally..