Jennifer C.
Medical care okay, but the company sucks
While the medical care was good, the company's care was horrific. I canceled my membership via the website in April 2023 and removed my debit card. In May 2023 the company debited my bank account for a year's membership. When I went back to the website my card was visible. Once again I removed it. (I have not used Sesame Care since January 2023.) Last week I discovered that once again, Sesame Care has debited my card for another year's membership, and once again, my debit card was visible on their website, and for the 3rd time I have removed it. Contacting ANY live human representative is impossible and emails are automated. I just want this to stop and my money be reimbursed for the past two years!
Response from SesameJun 3, 2024
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.




