SesameReviews of sesamecare.com

4.44,158 reviews
Doctors & Surgeons

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Sesame

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About Sesame

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.

Sesame (sesamecare.com) has 4,158 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: sesamecare.com
Website: sesamecare.com
Category: Doctors & Surgeons
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sesame reviews

4,158 approved reviews, newest moderated first

Cliff R.
Nov 7, 2024
Easy to work with!
Easy to work with!
Response from SesameJan 14, 2025
Thank you for sharing your experience!
Debra
Nov 7, 2024
The Lack of Customer Support is Outrageous!!
I’m editing as I was finally able to get through to a customer support person and he was able to help me. But 3 calls and 3 emails are inexcusable — I shouldn't have to work that hard to get help with your software issues that are locking up folks' accounts. I can’t get any help for an ongoing issue for 2 weeks now. I've made 2 calls and sent 3 emails, and while 2 people responded and said they would fix my account issues, they didn’t. Nor has anyone gotten back to me — and the problem is STILL ongoing. There is much to love about Sesame. But if you can’t get a problem solved after this many outreach attempts, what does it really say about Sesame? That they aren't problem solvers? Yes! Not customer oriented? Yes! Don’t follow-through? Also yes!
Response from SesameJan 15, 2025
Hi Debra, Hope you are well. I'm reaching out in regard to your post-appointment survey. We noticed you negatively rated your visit and do greatly apologize for your negative experience. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to us. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur or the impact these issues have on potential patients. Please let me know if you have any questions or concerns.
Mike G.
Nov 6, 2024
run away from them!
run away from them!
Response from SesameJan 15, 2025
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and will be reaching out to you soon to assist.
Kathleen S.
Nov 6, 2024
The website was easy to navigate
The website was easy to navigate, making my appointment was seamlessly easy, and the doctor that took care of me was kind and efficient.
Response from SesameJan 16, 2025
Thank you for sharing your experience!
Suwi M.
Nov 5, 2024
Charged me for absolutely nothing
They charged me for absolutely nothing. This place is a scam, and you have been warned. They do not give refunds even if you try to work it out with them! I urge you to take your money elsewhere.
Response from SesameJan 15, 2025
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and will be reaching out to you soon to assist.
Michael A.
Nov 5, 2024
Great healthcare service
Always a good experience with my provider. He listens and values my input in my care. Thanks!
Response from SesameJan 16, 2025
Thank you for sharing your experience!
Nandini
Oct 31, 2024
Sesame is falsely claimed they provide…
Sesame is falsely claimed they provide mental health care. Nurse practitioner was few minutes late and had no time to read my file and my notes. Her children were running and screaming in the background which was very distracting. She was unfamiliar with the medication I requested, she finally figured out Sesame doesn’t provide “controlled substance” . If you want them to recommend some aswaganda or anti depressant you are ok. My insomnia is beyond camomile tea. They charged me for nothing. Update: Sesame never reached out. Save your money and go to a local clinic
Response from SesameJan 15, 2025
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and will be reaching out to you soon to assist.
Anna
Oct 29, 2024
Unreliable - Nurse missed my appointment, no way to get help from chat or phone
Nurse missed my appointment. Told to wait 20 mins before complaining. Asked chat service for help which was a waste of 15 minutes. tried calling, wasted another 10 minutes trying to confirm they will refund me for the first missed appointment. This service is not reliable.
Response from SesameNov 4, 2024
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.

SesameReviews of sesamecare.com

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The Lack of Customer Support is Outrageous!!

run away from them!

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Great healthcare service

Sesame is falsely claimed they provide…

Unreliable - Nurse missed my appointment, no way to get help from chat or phone