SesameReviews of sesamecare.com

Provider was efficient, understanding of my needs, and helpful. Smooth process.

Dr. Mayoral is one of the best doctors I have ever had in person or on telehealth. I could not recommend him enough to anyone looking for non-rushed, kind, open, and thoughtful care.

Dr Isibor was effective, attentive, empathetic and helped me with my issue quickly. The medication he prescribed cleared up my issue. He was a huge relief.

Had a great time !

I was super happy with their weight loss program initially and I got a small discount on with my Costco membership. I started the program June 2024 and didn’t have too many issues besides some slow responses from the doctor which weren’t too bad and a few hiccups with prior authorizations.but in February 2025, I hadn’t heard back from my doctor in over a week about a prescription refill and could no longer see my messages with them. So I called customer service and spoke with someone who said they did something on their end and to check back in an hour to see if I could see my messages again. In the meantime they said they would message my doctor for me and keep me updated. I checked my messages later that day after work and still couldn’t see anything and hadn’t heard back from them so I called again. I then found out that my doctor was no longer with sesame and because of that, they were cancelling my membership to the weigh loss program. Since I had started the program in June 2024 I guess they had changed the programs and people already signed up could continue but no one new could sign up (but I was never notified of this). I was then offered 2 other weight loss program options the cheaper being $400 more a year and the other being $2750 more a year. Even though there was zero communication about the program ending and my doctor leaving they would not let me continue on my program. Just 7 days prior they had charged me for a another 3 months of the original program, so they had obviously been okay with me continuing then and I was never told I couldn’t change doctors. I sent emails back and fourth with a customer service agent who would not answer any of my questions and kept saying that since my doctor was no longer with sesame, they could not fill my prescription that they had already started before they left, and would be cancelling my program that was just renewed 7 days prior. If I wanted to continue being able to get medication, I would have to pay hundreds more a year. I pushed back and asked for documentation that stated my ability to continue on the program was dependent on the doctor and any other documentation on why I couldn’t continue which was ignored. I was then told “that’s the way it is” (exactly what they said to me). This has been one of the the worst customer experiences I’ve ever experienced. They obviously only care about getting as much money from their patients as possible and I would never recommend anyone use their services.

he is a great Dr he does everything I ask and he does his best

Victoria is a wonderful NP. She really listens to you, offers options, and you are never judged if you are having difficulties. Very responsive if you have questions in between Rx refills.

Linda is super nice and trustworthy !