ServifyReviews of servify.tech

servify.tech provides the worst possible customer service EVER - DO NOT BUY!!!! Our phone got stolen, so I called to file a claim and here is a recap of the terrible service!! DAY 1 Went to the Samsung Care + website and attempted to file a claim, account information not recognized, so I called the support telephone number. I explained the situation to three different people and then got disconnected. Total time 16 mins. Agents spoke with a terrible accident and the connection was spotty at best. Agents attitude was very unpleasant. Called again, after 15 mins, I was told that the policy is with servify.tech. Called servify.tech - I was rudely informed that the claimed had to be filed via the website. Submitted the claimed with the police report. 2 Days Later Called servify.tech - I was rudely informed that the claim takes 3-5 business days to process. 18 minute call. 4 Days Later No new updates Called servify.tech - It took the agent 19 minutes to find out that it's still in process. i was told that it would be "A LITTLE TIME" to process. Explained the the agent that I was told it would be 3-5 business days for processing, so the agent raised the issue with their manager. I requested a call back from the manager - but first I had to explain that they could not call me back at the telephone number of the stolen phone, alternate number provided. I will not hold my breath for the call back. Day 9 no call back no updates to the claim no replacement phone Day 14 it wasn't until I emailed several of the co-owners, via LinkedIn, that finally something got done. Day 17 FedEx is suppose to deliver the replacement phone today.

This has been the worst customer experience I've had in years. I dropped my Samsung Galaxy S20 FE 5G on the ground on 4/27/2023. I called and made a claim, and went to UBreakIFix on 4/28 just to be told there was a system error and he could not complete my repair. I called Servify Care while at the UBreakIFix, they tried another claim, and once again it was unsuccessful. I was told that the ticket was escalated and that I needed to wait two hours and call back to determine a solution. I called back and was told the issue had been fixed and to take it back to UBreakIFix today, 4/29/2023. I went back to UBreakIFix and they did not have the part in stock. I called back to Servify and they told me it is my fault because my phone is outdated and that I could either mail my phone in for repair or pay more to have my phone replaced. They took no responsibility for my time, effort, or gas wasted going back and forth 15 miles 4x, and I will as such never purchase a Samsung phone again.

Everything the others have said. I purchased a Samsung S23 Ultra the day it came out, as I have been every other year. I have dealt with Samsung Customer Service on issues like screen replacements in other countries (UAE, SL, etc.), and everywhere else, it is a 2-day service even for cracked screen repairs. So, with the same expectations, I sent mine for repairs to Servify, this time while residing in the US. Boy, could I have been more wrong about my expectations! The device was delivered to them within 3 days, but there was absolutely no update on the portal for three weeks. It took 4 weeks to get a reply to my email inquiries. A phone call revealed that it was being held for a new chassis (which is understandable; it had only been a week since the phone was released), and a month and a half later was sent back with the chassis and the screen fixed but with the same VERY visible scratch on the wide-angle lens cover which blurs some images at certain angles. Now they want me to send it again for repairs which I have to pay $99 again. Guess who won't be buying any insurance that has anything to do with scammy companies like this? I plan on writing to Samsung CS so they know better than to work with these third-party services.

I replaced screen on my Galaxy s23 using Samsung care plus. It took 12 days and the result is nice . 4 stars because : 1) waiting time is a little bit long for simple screen replacement 2) I switched my phone to maintenance mode (special mode for repair, in which all private data are hidden) and ask them to not remove my data, but returned phone was with clean system . It's nice, that I did backup

They have not replied to a single email (it's been almost 2 weeks since I sent my original email) and after I exchanged my device on their website, I ended up getting a phone with a broken microphone (it didn't work AT ALL). The fact that the support people on the phone don't even have the number for the logistics team and they have to wait for responses as well is actually absurd. What a horribly run scummy company. Edit: they did end up reply, seemingly only because I posted this review of them. While they claim to have called me multiple times, I never received a single call from them. I had to do all of my interactions over email. They were very helpful once they did reply, but it only seems like they were due to the fact that they want me to change this review. They flagged this review because they believe it was untruthful. It seems they didn't expect me to show the proof of how long it actually took me to get a response from them.

I cannot express this enough: DO NOT PURCHASE SAMSUNG CARE+. Multiple promises for expedited care and refund for deductibles have gone unfulfilled. They only reply to emails once per day and the phone support team has incredibly long wait times and are absolutely useless. I am so close to leaving Samsung forever just because of how poor this experience has been. *UPDATE AFTER BUSINESS RESPONSE: No resolution or refunds have been provided to me. Promises have been made and unfulfilled several times. I have finally cancelled my coverage and will work hard to get the refunds I rightfully deserve.

Awful service.. hold times are extremely long. Email was not responded to. Finally get through and they tell me they will get back to me in 24 hours. They even send me an email saying this. It has been 3 days, no call and no reply to that email...

Ok, really servify did a very good job, listening my complaint, really I don't expect the refund, but they did it, they are very professional and they care about their customers, very good servify.