ServifyReviews of servify.tech

Followup : After the issue was escalated, I was given the option to take my phone to a local repair shop associated with Samsung Care+ and they repaired my phone in short order. I am satisfied that the job was completed and I have my modified my review score, though my experience was still not perfect and hopefully this will not be repeated in the future for others. - Richard (Original Post): Very poor experience with Servify, which is part of Samsung Care+(in case of damage to your phone). I would not have purchased Samsung Care+ if I had known it would be this bad. I spashed some water on my Samsung ZFold7 in early July and some of it got into the hinge. Normally this hasn't been a problem since it is IP rated for small amounts of water exposure, but this time the front screen went dead. I sent it in, they repaired it in about a week, but when they sent it back my inner fold screen was clearly damaged. I take VERY good care of my phones and never drop or scratch them, so I immediately noticed the damage. I promptly sent them an email the next day with images of the damage and they told me they would get back to me. At a random time during the day they sent me a phone call which I missed, and they asked me for a good callback time. I sent them messages three times offering them clear callback times, these messages weren't answers but I finally got a callback 4 days later after the weekend. I told this person my problem, he gave me his email and number, and he has not responded to anything I have sent him since he called. It has now been 2 weeks since they first sent me my phone back and it arrived damaged, and I receive no responses from text or email, and phone calls are automated AI. This has put me out of my main phone use for over a month now, and I use it for business. I would not recommend this company to anyone if they care about their time and the items that they send in, and I will be avoiding buying Samsung's Care+ insurance package if this is the type of company that will be handling claims. The box they sent my phone back in was not very durable or protected, so I suspect some of the damage may be done during shipping, but I cannot be sure it didn't occur at their office. - Richard

Read what you're signing up for definitely don't take anyone's word make sure you read the small print. The time it took to replace the product was ridiculous if you didn't have a refurbished product then it should have been replaced with the new product i shouldn't have had to wait 2 weeks

Initially the service was fine. However a few weeks after my repair, my cover screen stopped working. I brought my phone to another unbreakifix location where they informed me that there is a bracket holding down the flex cable for this phone and he suspects they forgot to install they for me. When I called the location for my original repair, they said that there is no bracket for the flex cable and that there was nothing they could do for me.

What i liked was the service I received from service place I was assigned but the actual service process could better, so instead of me get my phone fixed when my appointment was scheduled I had to another week to actual get it fixed because service was down and they couldn't do anything until it was back up so since I only work in Tampa every other day I couldn't get it fixed for week.

I don't know what I'm exactly reviewing. So since I don't know what this is but if keeps sending me requests to review I'm giving it a 3 star review. So whatever this is, the brand recognition is poor and the email requesting review is poor.

Process was easy once connected to Servify, however not very good instructions from Samsung Care + to initiate process and no information when the process was done. I had to manually check the process every so often to see where things were and when the process was done. Also, nothing to indicate the process was completed, no email, etc. I presume it was completed when I manually checked and it said "completed".

While the speed wasn't bad, customer service doesn't respond to questions you ask with actual answers. They also send emails about your device all out of order and demand you return a device they already have over and over and over. Each email requesting the device they already have will also threaten to charge you full price to replace it. EVENTUALLY they acknowledge they have it, but until then they will blow up your email with stressful, threatening emails.

Fundamentally, the screen was replaced day-of and for that I'm grateful. It was quick and easy. However 3/5 stars For context, I work as a sound engineer and do electronic repairs and maintenance from time to time Made an appointment, was there at opening (10am), was told about an hour and a half. I called at the three hour mark and they were like "yeah it's ready!" Ok, so why did I give a phone number to call if they're not going to bother? Also, When I spoke with the repair tech initially I asked about re-sticking my phone case to the phone with double sided tape. He said no problem. When I arrived, he had not added the case and I'm glad he didn't because the phone was filthy. He had the double sided tape ready to go and peeled off the protector to stick it when I then stopped him. The phone was filthy from both the usual grime and also the previous adhesive from the cover. I asked if they had an alcohol wipe I could use first and he just looked at me confused. I declined to finish what he started so I could just take it home and do it myself. It seems a basic wipe down should be a regular part of a repair, no? In fact, precious adhesive "gunk" remains on the edge of where the screen was replaced which makes me concerned that there's chunks of "gunk" under the replacement screen. I took pictures to be safe. Lastly, as I was about to leave he mentions "oh hey by the way I noticed your hinge during the repair, your insurance covers a replacement " A phone call mid-repair to inform me of this potential fix was a huge missed opportunity for him to provide exceptional customer service. Oh well.