worst thing was to change insurance company. Servify
Love Samsung but the worst thing was to change insurance company. Servify sadly can barely understand them speaking plus its like speaking to a robot. Over 2 weeks my phone fell and es bleeding pixels. The link for the payment is giving a processing error and after mentioning tones of times they keep sending the same link as if they dont understand what i was saying. Even by email i sended screen shot and its the same result.
Response from ServifyAug 1, 2023
According to the most recent update from the team, we have conveyed the potential solution in the email we sent, and we trust that it will be of assistance.
FS
floyd S.
So this is my second time dealing with…
So this is my second time dealing with Servify for another cracked screen and after my first horrible experience I can truthfully say that Servify made up for it this time. My screen cracked again so I brought it to the repair technician and she gave me Servify direct number.
I spoke to Akash ( Great Servify Representative)and he had me taken care of in 10 minutes. My phone was repaired right on the spot and it took a little over an hour.
I will retract my first review of Servify and will say that they are not trash and the best for Samsung phone owners. The pricing cant be beat and if you call the direct number they will take care of you instantly.
And whoever recommended Akko below are out of their mind. That company are true scam artist and cheap for a reason.
Thank you Servify. I will give credit where credit is due.
Response from ServifyJul 25, 2023
Thank you for the feedback. Your positive feedback will help us deliver our services with more enthusiasm and passion.
NS
Norkham S.
I don't like it
I don't like it. Because it taking so long to fix my phone and service is not helpful.
Response from ServifyJul 22, 2023
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
PA
Polly A.
amazing and fast highly recommend
amazing and fast highly recommend
Response from ServifyJul 22, 2023
It's always good to see customers happy! Thank you for the feedback.
EM
Eduardo Mardeni C.
Excellent and fast
Excellent and fast
Response from ServifyJul 22, 2023
It's always good to see customers happy! Thank you for the feedback.
I feel compelled to share my recent harrowing experience with Asurion, which turned out to be an absolute disaster. Instead of fixing my phone as promised, their incompetence and negligence led to an expensive replacement that cost me far more than it should have.
Initially, I approached Asurion with the hope that they would repair my phone efficiently and at a reasonable cost. However, my hopes were quickly dashed as the repair process dragged on without any progress. Despite numerous assurances, they failed to address the issues with my phone properly.
Weeks passed with no sign of my phone being repaired, and every time I reached out for updates, I received vague responses that left me more frustrated. The lack of transparency regarding the status of my repair was beyond infuriating, and it became evident that they were not making any genuine efforts to fix my device.
As the situation worsened, it became apparent that Asurion's promise of a swift resolution was nothing but empty words. I had already invested time and patience into waiting for a repair that seemed never-ending, only to be left with a malfunctioning phone.
Finally, I reached my breaking point and decided to demand a resolution. Instead of fixing my phone, Asurion suggested a replacement, which would cost me even more money than what I initially paid for their repair service. This additional expense was completely unjustified, considering it was their incompetence that led to this situation in the first place.
In the end, I was left with no choice but to pay for the replacement. Asurion's failure to fulfill their promise of repairing my phone left me with an unnecessary financial burden, adding insult to injury.
My encounter with Asurion has been nothing short of a nightmare. Their inability to carry out a simple repair resulted in additional expenses and a significant waste of my time and energy. I strongly advise everyone to think twice before trusting Asurion with their valuable devices, as their empty assurances and incompetence can lead to disastrous consequences.
Response from ServifyJul 22, 2023
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
SN
steven N.
Trash company
Trash company doesn't even allow me to file a claim because they claim I haven't paid for my insurance but I have receipts saying I have and Samsung also confirms that I do
Response from ServifyJul 12, 2023
Based on the most recent update, you've successfully filed a claim and the service has been carried out without any issues. We hope that your problem has now been resolved.
IT
iam that I.
NIGHTMARE
Took a week of going back and forward with Asurion/UbreakIfix and Servify to get a simple screen repaired because of a green line. Their repair numbers will not match. Ended up just sending the phone back to Servify. Samsung has lost my trust by switching to this company for insurance.
Response from ServifyJul 11, 2023
As checked,
The replacement device has been successfully delivered to you.
Simultaneously, we have received the defective device at our repair center.
We have initiated the release of the security deposit from our end, which is expected to reflect in your account within 3 to 5 business days.