ServifyReviews of servify.tech

I have a ticket submitted and have paid the deductible. I took it to a phone repair shop. They stated they need the ticket redone as there is a common/known issue with the ticket submission issues from Samsung currently. I called Servify to resolve this. Man who took my call says there is nothing he can do for me and that there are other people on hold he must help. That's it. No support, no escalation, no further review. His only reply is go back and tell them to fix my phone. How on earth does that make sense? There is an issue somewhere and no one is willing to drive into it. I pay for the care plus monthly and have already paid my deductible. What am I paying for? I wish I could speak with someone who is aware of how to resolve matters. I can't get a hold of anyone by phone without waiting for 1+ hrs and having to call multiple times due to calls being dropped. This is the worst experience I have had with companies being so uninformed. The only person who suffers is us (the customer).

Recently purchased a realme phone and then sales guy told me about realme care, which I liked since it protects me from high repair costs, esp since we have an energetic toddler and 2 dogs in the house. Needless to say, within a month of buying the device and the plan, I needed to use it - but the whole thing was pretty easy. Fully digital stuff, no hidden charges. 10/10 will recommend.

Highly recommend their service! Needed repairs and the team provided excellent Samsung Care + service! Everything was done as promised.

Excellent service, fast and very transparant. Journey was seemless.

My prized possession, my iWatch broke in an accident. Thanks to Servify, once the issue was raised, it got picked up the very next day from my home and the repair was done without much hassles. The customer service team was very responsive and kept me updated on the status. This was my first experience with Servify and I highly recommend them.

Today I i am purchasing new iPhone 14plus and exchange devices servify. Very good service mr amit Sharma

Kept emailing them on when they will ship the device but was told 48 hours but then got an email telling me to take it to the repair center instead. I decided to do that so I cancel the request and put another one in but was charged 99 dollars again hopefully I get the phone fixed and a refund. I will be canceling this service afterwards and going with akko instead.

Pls provide detailed reason of declining the repair under the "Samsung Care+ Plan " which is availed by me for any such unexpected issue. The subjected mobile Samsung galaxy M51, was working fine till 13th Sept 2022. Only issue was it was not charging with the provided charger. The mobile used to be covered with screen guard and back cover and never exposed to any liquid ( Though M51 is claimed as dust proof and water resistant). Last time it was serviced/ repaired by Samsung Authorised service center "Sukh shyam associate" at Jaipur (Raj.) for the "same issue" a year back and it was repaired under warranty only. Post which, now I have encountered the same issue of "not charging" again. It was never opened /serviced/ repaired by anyone otherwise. Felt cheated and duped by the vague reason you have communicated to me on phone yesterday, that " it's damaged due to water and few parts are missing from it" and not at all convinced. Reiterating, my mobile was working perfectly fine before handing over to your pickup partner, only it's not charging with the charger provided. If I have known of such malpractices by Samsung for forging few thousands from the customers on account of extended warranty, would never purchase your so called "Care+ plan" or any product of Samsung for that matter. Have handed over my mobile in spotless condition and having snaps, taken before handing over to your pickup partner.