ServifyReviews of servify.tech

Service was fast and hassle free.

I have been a samsung care plus customer for years and servify is the reason I will no longer use Samsung care plus. I am going to assurion as they have a dedicated local center. Buyer beware you will end up spending 100$ for a cracked screen repair due to unavailable parts. I would blame this on samsung but servify doesn't do anything to offer a solution but spending 3 x the cost. It should be advertised this way as they mislead you into thinking you can get a 30$ screen repair.

The only authorized service center near me within 150 mi was not able to get the required parts. I had to do the online claim but they didn't have the part available either for just replacement screen. The warranty company went out of their way to get the issue taken care of though and made it right so I give them five stars for the effort they put despite the system not being perfect they cannot control Samsung not making enough replacement screens.

In response to their reply... escalated to no one ! This whole ordeal is a literal joke. They send used phones without ANY quality control done !!!! Absolute garbage. Better off buying a third party warranty elsewhere. Replacement phone was lost by Fedex - then suddenly it was found. I asked for a supervisor to contact me on 2/1 the agent confirmed today 2/5 they received it and I did not receive a response for a supervisor call back. Received the phone today 2/5 and it is carrier locked to AT&T - I do not have AT&T. This company "Servify" is in INDIA. You are not dealing with Samsung or anyone in the US. They do not assist or provide adequate service/solutions. They send 1. Used unreliable broken phones, carrier locked. 2. They do nothing but apologize and cannot offer true solutions. 3. They do not respond to emails. 4. Poor english speaking - they do NOT understand what you are telling them. I will NEVER get samsung care+ again. $900 hold on my CC and who knows when I will get the next garbage replacement phone that doesnt work or carrier locked! Now I am without a phone until who knows when! Paying a carrier for cell service I cannot use.

DO NOT BUY SAMSUNG CARE+ Their customer service agents may as well be bots. They cannot tell you when you'll get your replacement device. Been waiting 5 days already for a replacement and calling Servify. None of the agents can tell me when the replacement will come. This is after a lengthy process to even submit the claim because they said, their error, they were collecting my money but for some reason didn't have an active insurance policy with me. They said they'll need to activate the policy and that takes 24 hrs and to call back and resubmit the claim then. Don't recommend buying the insurance. Unless you don't mind waiting who knows how long to obtain your replacement. Edit: The reply from Servify is just a bot. They take forever to actually respond to anything.

The process for completing this was simple. No complaints.

I just needed rear glass replaced. It was easy to file a claim make an appointment and have my phone repaired. The only thing I would recommend to improve would be to offer to rent a loaner phone while yours is being repaired.

2024 01 24 Received replacement device. 2024 01 25, Still cannot get replacement device connected to Verizon Service. Samsung Galaxy Ultra+ Cracked Screen with Approved Servify Claim for replacement. Filed and paid co pay ($99) January 6, 2024. January 23, 2024 still no shipping of replacement phone. Responses are apologetic, but not meaningful. I could not get the screen repaired at a local place because replacement screens are not available since September 2023, according to UbreakIfix tech. I use phone for business and cannot go without a phone, only option was the replacement. I will go back to Verizon as soon as I have an opportunity to ditch this overpromising, underperforming company.