ServiceTitanReviews of servicetitan.com

Got on the website, only to be met by "Sophia", a BOT. There was no phone number to be found anywhere. "Sophia" was only interested in gathering information about me. Whenever I asked for a telephone number so that i could talk to a sales person about the product, "Sophia" said that she could not understand the request and continued to ask me questions about my company. I left the site because I was getting nowhere and I was finally able to log onto a different Service Titan page that did have a phone number attached to it. When i called the number, a Robot picked up immediately and stated, "Press 1 for more options". When I pressed 1, it gave me options for what to do with a voicemail message that I was never asked to leave. If this is the way they treat potential customers before the sale, I can only imagine how bad it gets after you sign up and they get your money. As I was reading reviews, the consensus is that Service Titan is really expensive. The vast majority of the reviews allude to this fact. Not so bad if the service is better than other CRM software programs. Unfortunately, this is not the case because there are many customers who are very unhappy with the service. They say that once they signed up they felt as though they were rushed through and getting live customer support was very frustrating, which is not at all surprising to me given my experience. Also, judging from other negative reviews, once you sign up, cancelling is very difficult because they keep trying to charge you. In their response, Service Titan claims it wants to “Make it right” by putting me in touch with one of their product experts. The problem is, I have no way of getting in contact with a product expert on the phone. they just want me to leave all of my information with them so that they can get in contact with me. If you are going to sell a product like this to somebody, you should have live people on the telephone as soon as the potential customer calls your company. Unfortunately, In order to get through to a live person you have to first go through a series of robots which is unprofessional.

These guys rock. They're accommodating and responsive. The software is fantastic, and every time I turn around, there's a new feature that makes it even better.

Service Titan has been great for us and has become a defining part of our business. Definitely worth looking into if you are unhappy or happy with your current dispatch software. It can be overwhelming at first so I'd advise to take your time and ask questions while establishing a relationship with your customer success manager.

Service Titan does a lot of things, none of them well.

There's no question that Service Titan is at the top of the mountain when it comes to Field Service Software. I believe it has everything to do with excellent employees like Rachel Stepowoy. As the new Plumbing Manager at Charlotte Plumbing, Service Titan is fairly new to me. Her kindness patience and understanding with me is appreciated. As a result, I'm a more effective and proficient manager. We could use 3 Rachels! Great job Service Titan! Great job Rachel Stepowoy!

We have had a great experience with Service Titan. As with most, our initial rollout was frustrating at first because we kept trying to force Service Titan to do things our way. Once we took the time to sit down and dedicate the time to learning the way Service Titan was designed to be used we accelerated rapidly. At this point, I couldn't imagine not having access to the features we get with Service Titan and am confident we chose the right tool to help manage our business.

Absolutely not worth the money! We are a small business and I was told we did not have to pay for all of our techs just the "managed techs". During onboarding we discussed going down to 2 managed techs at times. They slid into our contract we had to pay for a minimum of 6. I kept the managed techs between 2 and 4 yet I was charged a minimum of 6 every month and some months 8 employees. The amount per employee is absurd. I signed up to make managing our business easier. 2-4 times a week we were on the phone with support for hours because we would get disconnected or the chats would end trying to get our invoices batched over to Quickbooks. Our customers would pay before we could get some batches to work, making it extremely difficult to make deposits in Quickbooks. ServiceTitan reps would constantly tell us to look at the page showing why batches weren't linking. This basically is telling you that the problem is user error but the issue was the actual connection to our Quickbooks and no one would ever fix it. Paying thousands per month was supposed to make our jobs easier. Instead it took our office hours to batch around 10 invoices a day. I could of done it quicker using pen and paper. Reports don't work with employees that get different wages for public and private works jobs. I had to create my own spreadsheet to do payroll to make there timecard reports make any sense. You get a new "supervisor" to help you every other month so it's impossible to correct any issues you have going on. I'm still waiting to be refunded for overcharged months but won't hold my breath. It took 2 months after my contract was up to get refunded for only post contract monthly payments and to get them to stop charging me.

Service Titan is the only CRM I suggest. It is fully expandable and makes scaling a company a breeze. Once a tech is rolling on the software they never want to go back. Thank you ST!