Dara B.
BEWARE
I would highly recommend that you do not jump into this program based on your promises through the demo process. Make sure to do your research and make sure this program is right for your business before signing a contract, because they will not care about you or your business once you sign that dotted line. They are not in business to help or grow you, but to only take your money. We were happy with the current software we use but only did the demo because they had partnered up with our heating and air supplier, which would give us additional benefits for using them. We did the demo and were adamant about what this program could do, because we wanted it to do all of the things like our current program did. We were adamant that we did not want to change our business process but only wanted to enhance it. We were ensured that Service Titan could do all these things and more, so we signed the contract with them on 8/26/2021. We then started our training and onboarding process 09/14/2021. It was then that we quickly started having questions, that did not have answers (all within the first week). We quickly saw this program was not as sold to us in order to get us to sign the paper work. Although the program may be great for some, it did not do what we sought out for when making this decision. We asked that we cancel the contract and not move forward with taking this program live. We made this request before 30 days using this program. We paid a $3,900 deposit down on the program, which I did not request a refund on. We agreed to not ask for a refund as that did pay for the training we received (even when I realistically should have asked for one). We went back and forth between phone calls, zooms, and emails. They said someone would reach out on behalf of the billing department and they never did. We sent numerous emails asking for them to reach out, and they never did. Once we said we wished to cancel because the program was not as sold to us they then stopped all communication. We did not hear anything from them until January 31, 2022, when we received a letter from collections for the amount of $28.800.00, in which they state that we OWE for canceling our contract for them not holding up their own promises. We also never received a single invoice or bill from them during this time. This is poor business and reflects what type of company this is. We are currently in a battle with this, and I want to save others the headache that we are having to go through. Doing the right thing in the business world seems none existent for this company. We felt that the deposit of $3,900.00 in this situation was more than fair. If you do your research you will see this company is famous for this and trying to bully you into something you are not happy with.