ServiceTitanReviews of servicetitan.com

What a terrible company. I am a small business owner, and we had ongoing problems with data transfer during onboarding. They did not care about the delays they caused and hid behind the contract: once you are locked in, it is too bad. Their data specialists caused multiple delays because they did not know how to transfer the data correctly. Those were not short setbacks. They stretched into months. For the rest of my career, I will be clear about how bad this experience was. We are dropping to the minimum plan, paying it off, and telling as many people in the industry as we can what we went through.

Extremely frustrating experience with ServiceTitan today. I am completely locked out of my account because ServiceTitan is requiring a verification code that is supposedly being sent to my email, but the code never arrives. I have checked my inbox, spam, and junk folders, and nothing is being delivered. The worst part is that I have urgent work that needs to be completed, and I cannot access my account because of this verification issue. For a system that businesses rely on to run their daily operations, this is simply unacceptable. I contacted support because I need immediate assistance, but the fact that a basic account verification system can prevent a paying customer from accessing their business platform is extremely disappointing. ServiceTitan is supposed to help businesses operate more efficiently, not leave them completely locked out when they need the system the most. Very disappointed. ServiceTitan needs to fix this issue and provide a reliable way for customers to regain access when verification codes aren't being delivered.

App constantly crashes. There is no reach out from the company about any issues. After updates, the issues are still occuring. So if you want a company that has 0 accountability, Service Titan is for you. If you want to spend money on an app that crashes within minutes after resetting, Service Titan is for you. If you want a reliable app and a company that is accountable for their products, well don't use Service Titan. It gets exhausting to have to take a picture 3 times before it will take. Always have to rewrite notes. The forms will randomly close, or randomly scroll itself all the way to the bottom of the form. Service Titan has as of the past month and a half done nothing to fix these measures. Once they get your money, they stop caring.

Worst company ever!!! You can never speak to management to discuss your account. Training is awful! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM. STAY AWAY FROM THIS COMPANY!!!

Caused major damages to my business with phone outages. Over 1 Million in damages. Refused to make it right.

ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then along came their final last chance closer He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything.

Absolutely HATE this program. They sell you on all the great things about it and lock you in on a contract. Their support team is slow as shit. They charge you per tech or depending on your contract I guess. Remove a tech and they do not automatically adjust your next payment. Make you go thru all kinds of hoops to get anything done. They want access to the banks, merchant services and financing. Waaay to much in your business. Dont need it to scale. I grew to 8m with service fusion, at a fraction of the cost

We no longer can afford to pay the astronomical cost of SERVICETITAN for our small business, we have wrote numerous emails and with no response to our request to cancel services. I am fed up with this and demand an answer.