ServiceTitanReviews of servicetitan.com

I've never experienced a company that will not train you other than watching videos. There will be no one showing my team how to utilize the system in real-time. Instead, we're directed to just "jump in", while keeping up with an already overly aggressive and borderline unrealistic call flow with only one person working the phones remotely while being expected to understand this system as we go?? We just have to jump in the day we go live? This is chaos to put it politely. Switching to Service Titan is (1) making me question how absurd my employer's expectations are or (2) make me question how absurd Service Titan is for suggesting that their videos are actually considered substantial training? Either way, I'm now re-evaluating moving forward with a company that I once was satisfied with because either scenario is not acceptable.

We started using the ST last year, it has numerous bugs with the system. The exporting function to Quickbooks is a nightmare. I can't remember how many times spent with their technical support team. it takes days for them to get back to you. Almost every single batch couldn't be exported. The amounts exported for the cost items are missed and the amounts don't even match. Why they release a software that only half works? It's not fair for clients to suffer and fix issues for them. We should be paid on trying to fix issues for them. The success manager is not helpful at all. I don't think he even knows what he is doing. They need to get some good people to handle issues. With payments, they couldn't handle debit card payments, this is another huge issue for Canadian companies. Do your search and find a better company for your CRM system, please advise me if you found another system that works.

After repeatedly asking them to place us on their do not call list. They called my office pretending to be support and social engineered my personal cell phone number from my scheduler. When they called me I was even confused so I don't blame my scheduler. I demo their product twice and it is very expensive. We went with housecall pro and couldn't be happier. I am guessing part of the high cost is paying and aggressive and deceptive sales team

This software has the sloppiest programming I've had to try to implement in years. I've been a bookkeeper since 1988 and it is the second worst ever. The amount of functions not under direct control of the users is obscene and the lies the tech team has to spout at the users about why certain things are the way they are make it worse. There is no excuse ever for a third party software to alter an existing customer file in accounting software. There is no excuse ever for customer based software to be lacking a void or credit memo option. If there was another decent HVAC software on the market ServiceTitan wouldn't stand a chance against it.

I am a plumbing company and receive 3-4 calls per day from this company. They leave nasty messages if they dont get someone on the phone. I wouldn’t give 1 damn dime to a company like this. Leave people alone!

Very difficult to talk to someone and when I did get to a person. They had to hand me off to another person that was not in. Sorry, was not impressed with support!!!

DON'T DO IT!! We are an electrical contractor and have both a commercial contract and a home service division. We were searching for a robust program for our service department AND our contract department, as the software we had only performed well on the contract side. We were "SOLD" a complete system. It is not a complete system. Implementation is a nightmare. It is 3 weeks of listening to Zoom conferences with implementation managers that don't know trades, or business. They don't understand basic business questions, and only speak their internal Service Titan jargon. We were unable to use the software, as the functions that we were sold on, were actually given more workarounds than just manually doing them like we had been. We set up pieces of our software, to be told later that they needed to move to a different back-end feature, and then that was wrong, and we had to put them back into the original location, because the implementation team, HAS NO IDEA WHAT THEY ARE IMPLEMENTING. We tried different team members, different managers, went back to the salespeople, TRYING to get this to work for us. It wasn't going to happen, and they did not care. We tried to terminate in the middle of implementation, to go back to our old software, and spreadsheets to re-evaluate and regroup. They fought our exit ALL the way, even though their product was not capable of at least five huge things we expected it to do. Our contract went from management to billing, to lawyers, to finance, to management, to billing, and each time it was a week or more before we would check in on them again. We never received a response, always had to hunt one down. Finally, after two months, we heard from billing that they were not releasing our contract and expected our 11k payment in full to get out of the contract. In 20 years of Bus Admin and Finance, this is by FAR the worst software company I have ever encountered. Find a different software, and save yourselves the headaches, stress, and fury of dealing with this level of incompetence. Do. Not. Sign. Their. Contract.

We went through the sales pitch and politely declined them. There are other companies that do this better. We get constant phone calls from them from spoofed numbers. That's enough to tell you what type of company ST is...