Service ExpertsReviews of serviceexperts.com

Led me to believe for four years I was making payments towards their overly priced equipment. For an interior and exterior basic 3 ton equipment package it was over $19,000. They got me in a time of desperation and depression, so I went with it. Come to find out I’ve been leasing the equipment for 4 years, and if I want to cancel my “contract” with them, I will pay off the equipment in full. So, for the luxury to have equipment in my home for four years, and to pay it all off, I will have spent over $34,000 on a piece of garbage that could have cost me $7,500 with another company. This business is full of scam artists, and they need to be shut down. I wouldn’t recommended them to my worst enemy. The ONLY reason they have some higher reviews is because EVERY SINGLE TIME someone comes out to service their equipment, they ask for a Google Review. Those workers are usually pretty friendly, so they get good reviews from people. I’ve already reported this company to BBB.

My name is Natalie Quick and I wrote a review last week because the technician canceled the appointment for the yearly check up for the tankless water heater, well today the technician canceled the yearly check up on the HVAC(I am supposed to get 2 visits per year). The service was scheduled for 12pm-4pm but it was canceled at 8:00am. I pay $16.08 a month for this HVAC maintenance agreement and it was not serviced at all in 2025 and now we are in the middle of 2026. This company use to be good about 10 years age and now they are trash. The general manager is Darian Miller and another manager is Jennifer. I am still waiting on phone calls from both of them but they won't call because neither one of the has a solution. I have also filed a review with the Better Business Bureau. We shall see what happens with that.

Do not use this HVAC company. They do shoddy work and are unethical. Corporate office and Memphis TN Services Experts take no responsibility for the crappy work they do.

I first want to say that I have been an Advantage customer for almost 7 years. When my ductwork failed in 2022, I called them to check the system. (Basically, I rent my heat pumps and water heater). They quoted me $6000 for upstairs ductwork and it took about 2 months to come in. They installed it, seemingly, no issues. Fast forward to 4/2025, my son noticed moisture on my ceilings and mold growing around the ceiling vents. My call to Service Experts was attended to right away, but the man who was sent told me that it wasn't their problem, that I needed a mold remediation company. My neighbor owns his own Environmental Inspector business and came and tested everything. He found that the ductwork was laid on top of my insulation and rafters, and not suspended as per proper installation methods. He recommended a few remediation companies. They all came out and gave me their recommendations and estimates. One thing they all said was that Service Experts was responsible for getting this fixed and cleaned up, but they would be glad to help me, if they refused. I called Service Experts and Demanded that a service manager came out. They sent a man named Jay. He looked at everything and was cocky and arrogant and made me cry in my own home. They tried telling me that I just needed a red light to kill bacteria in my ceiling to fix it, Which I knew was a lie! I refused this service and demanded the head of the Raleigh, North Carolina office come out. He (Darren) came out with a few others and Blair. Darren talked to me condescendingly and just wanted to "get rid of me" the cheapest way! Blair stepped in. He is the best design engineer you can get! He also stuck with me and made things right. The original $6000 project, turned into a 7 month, $60000 project to fix. They took full responsibility and fixed everything, right down to having new drywallers come in to fix the bathroom they flooded and cracked tile they broke. I cannot say enough good about Blair and his team, John, Stefan, Brett, Ray, and several others that were at my house when we were on vacation for 10 days. They were there 12 hours a day over those days, making sure that it was fixed. So, when we came home, we could have a living space that was cool in this 100 plus degree summer that we had. These men mentioned, are like family to us, me and my son. If you want things done right, NEVER LET DARREN OR JAY in your house!!! (They know at the office that they are not allowed at my home again!) Blair is an upstanding, hardworking man that will not stop until everything is thoroughly fixed and checked. And his crew, are the same! Their kindness and unending work ethic is unsurpassed! The reason I gave a Five Star review is because of them. If I was management over the office, I would fire Darren and Jay! They are underhanded and skeevy. Defenitely not the people that should be over Blair and his team!

I WOULD GIVE LESS STARS IF POSSIBLE. I have been a long term customer of Stan Gelber. They did a whole house central AC unit and a couple of split units for me. I have also recommended them to several other people for whole house installations. When Stan ran the company it was fantastic. The company has now been bought out by SERVICE EXPERTS. They are a TERRIBLE company. I have scheduled 8 appointments to fix my AC that they installed and is still under warranty and they either can't fix it or simply don't show up. John that was running the UNIONDALE office is a pathological liar and as of 4/28/26 he is fired and the UNIONDALE office has closed. All work is supposedly being handled by FLANDERS SERVICE EXPERTS in HAMPTON BAYS. This location is just as terrible. All customer service is handled by the TEXAS office. CHRIS ANDREWS is the head pathological liar at that location. No matter what he tells you DO NOT believe it. He tells you he will give you his cell # but it's worthless because he will not answer the phone or text back. It seems if the whole SERVICE experts business model is a scam, they are trying to sell maintenance contracts that they have no intention of honoring. DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS COMPANY, THEY ARE TERRIBLE JUST READ ALL THE OTHER CURRENT REVIEWS!!

I don't know why people negatively of Service experts. I have had an excellent experience. The price of a new AC unit was mire than fair. The service person Mr. Rendon was excellent. The sales and service person, Jason Willams, has been wonderful. The people in Texas have been less helpful than the people in Phoenix. The Phoenix people have been wonderful, prompt, knowledgeable, and really good at their work. I’m older, have been very I’ll, and they’ve gone out of their way to be kind and helpful. Mark Treegoob

I called Neal Harris to check my heating unit and perform necessary maintenance. This was the best call I could’ve made. The technician was very competent and worked in a difficult situation to fix my furnace. This gentleman cared about what he was doing and kept me informed including a compete report after finishing his work. This is an honest review. Try Neal Harris, you won’t be disappointed.

Mark has fixed a defrost panel and he's great!