Service ExpertsReviews of serviceexperts.com

This company in Florida turned up to fix a fault on the central air system. They were charging only $40 for the call out - which I thought was reasonable - but I should have wondered why. The answer came when the fix was identified. $40 for call out, $100 for diagnosis and $610 for parts that are available on Amazon for about $40. Obviously that's where they make their money, when you are at your most vulnerable having waited for them to turn up, and finally offering a fix. Take it or leave it they say.

I used this company only because I got a mail solicited coupon for a $69.00 tuneup on my dual stage system,I wouldn’t even have rated them as 1 if it wasn’t that you have to do too began the review. They arrived with two technicians to perform this tuneup, but soon found out why. One is a sales person whom like a car dealerships who gives recommendations to drum up profit.while 1representive is proforming the other is saling you a warranty to have your system service twice for the year and if repairs are needed during that time,you get a discount and wouldn’t have to pay for trip fee even if weekend or holidays.By the time the other technician finishes performing the tuneup I was in need of a part that might stop the HVAC system from performing. I agreed to take the warranty,but wanted to pay for it up front instead of the monthly installments they were offering,The tech Alex then said I would not get the discount if I did it this way.should have been my clue not use this company.when I asked why that would be a problem? He gaslighted and into a part, I have this relatively new HVAC serviced every year, and had it done just 4 months ago with no problems But I took the warranty and asked if they were going to leave the part that was being replaced for examination. Which he didn’t have available and would follow up after he got the part.which never happened,I think it was because the part I asked be left behind.However the following month on Christmas Eve the blower on the heater stopped. But because I gotten the warranty on Nov.11th just a little over a month ago, I called Service Experts,same sales rep.arrived with technician.long story shorten,this Rep Alex refused to honor the warranty terms,demanded I pay the bill for trip and tried to sale a full board system for a 8yro heater.Also told me a heater only lasted 8-10 yrs.and shut down the heater altogether. I was livid and told him I was not going to pay him anything that is covered under written contract,and especially since they were not servicing to have my home heated,his response was the terms changed what company uses these tactics to gain profits! I have contacted their main offices in Texas,also uses Eveready service Experts.And upon having another contractor service heater it didn’t need a computer board,gas valve was installed and this made for full remedy. I never received my money for warranty or return call from their company heads.stay away from that Red white & blue emblem with Sevice Experts or Eveready service Experts !!

Roy Tech very professional. Problems with my central air conditioner compressor. Very good customer service.

This company came out to look at our furnace 2 years ago when there was a ton of snow. I'm still angry at the horrible service, being overcharged and lack of follow up from this company. The repair guy was rude, we knew what the issue was when we called (there was a code) the service fee was supposed to be $99, we were hoping for a repair. We were charged an additional $78 for "Fault location". The rep would not explain why we were charged this above and beyond the service fee (he was at our home for less than 15 min) and when my husband got mad and asked for a business card, he refused, so we don't even know his name. I had to write him a check at that time (there was no repair, the quote was quite high for a part we ordered for $15) and he didn't provide a receipt. I had to call and request one, it took 2 months to get. To leave a review on their site you have to have a "code" from the receipt. There was no code provided. I followed up asking for a code and an explanation of the extra $78 fee, I received no response. My daughter just told me about Trustpilot so I'm leaving my review here to ensure others are warned of this company!

Beware of "Service Experts Comfort Masters" in Wheeling, Illinois. This HVAC company did a terrible installation of my dual-stage Lennox furnace. The many defective furnace parts leaked water because they were installed improperly and cracked. Now they do nothing to replace my rusted under-warranty furnace. They do poor service, do not honor their ten-year warranty, try to sell you a useless over priced maintenance plan to make a profit, charge you for parts/labor that is under warranty, stand you up for scheduled appointments, and do not return calls. Stay far away from Service Experts. Do not trust them.