Service ExpertsReviews of serviceexperts.com

Been with service experts for 25vyears since I moved to NJ. I've been getting excellent service. I do have a service contract and they always try to work out the best pricing for us. Have a dual heating and air conditioning system. Replaced one complete system 4/2025 and the second system 9/19/26 being both units over 20 years old. Had two really good installers which came to install on a Saturday. These two guys were great and did the install to our satisfaction. Jacob Mcintosh and Liam Nitkiewicz - Two great guys, knowledgeable and "CLEAN" They were very helpful in helping with the technology of the new digital thermostat set up. I definitely would personally ask for these two gentlemen again. My service technician , Eric is great and helped with the communication to the company on the right unit for our house. Were very satisfied and can't leave out the great help from the office. If you have to call!!! Personally ask for Roxanne Yates. A great team

Amazingly great guys!!! Signed up for maintenance. Sooo informative. Great price. Need a cold air return moved. So he went down on the crawl space. And is setting me up with the guy that will do. I moved 3 yrs ago and had to have so much done. I wish all contractors could be this great!

I first want to say that I have been an Advantage customer for almost 7 years. When my ductwork failed in 2022, I called them to check the system. (Basically, I rent my heat pumps and water heater). They quoted me $6000 for upstairs ductwork and it took about 2 months to come in. They installed it, seemingly, no issues. Fast forward to 4/2025, my son noticed moisture on my ceilings and mold growing around the ceiling vents. My call to Service Experts was attended to right away, but the man who was sent told me that it wasn't their problem, that I needed a mold remediation company. My neighbor owns his own Environmental Inspector business and came and tested everything. He found that the ductwork was laid on top of my insulation and rafters, and not suspended as per proper installation methods. He recommended a few remediation companies. They all came out and gave me their recommendations and estimates. One thing they all said was that Service Experts was responsible for getting this fixed and cleaned up, but they would be glad to help me, if they refused. I called Service Experts and Demanded that a service manager came out. They sent a man named Jay. He looked at everything and was cocky and arrogant and made me cry in my own home. They tried telling me that I just needed a red light to kill bacteria in my ceiling to fix it, Which I knew was a lie! I refused this service and demanded the head of the Raleigh, North Carolina office come out. He (Darren) came out with a few others and Blair. Darren talked to me condescendingly and just wanted to "get rid of me" the cheapest way! Blair stepped in. He is the best design engineer you can get! He also stuck with me and made things right. The original $6000 project, turned into a 7 month, $60000 project to fix. They took full responsibility and fixed everything, right down to having new drywallers come in to fix the bathroom they flooded and cracked tile they broke. I cannot say enough good about Blair and his team, John, Stefan, Brett, Ray, and several others that were at my house when we were on vacation for 10 days. They were there 12 hours a day over those days, making sure that it was fixed. So, when we came home, we could have a living space that was cool in this 100 plus degree summer that we had. These men mentioned, are like family to us, me and my son. If you want things done right, NEVER LET DARREN OR JAY in your house!!! (They know at the office that they are not allowed at my home again!) Blair is an upstanding, hardworking man that will not stop until everything is thoroughly fixed and checked. And his crew, are the same! Their kindness and unending work ethic is unsurpassed! The reason I gave a Five Star review is because of them. If I was management over the office, I would fire Darren and Jay! They are underhanded and skeevy. Defenitely not the people that should be over Blair and his team!

I don't know why people negatively of Service experts. I have had an excellent experience. The price of a new AC unit was mire than fair. The service person Mr. Rendon was excellent. The sales and service person, Jason Willams, has been wonderful. The people in Texas have been less helpful than the people in Phoenix. The Phoenix people have been wonderful, prompt, knowledgeable, and really good at their work. I’m older, have been very I’ll, and they’ve gone out of their way to be kind and helpful. Mark Treegoob

I called Neal Harris to check my heating unit and perform necessary maintenance. This was the best call I could’ve made. The technician was very competent and worked in a difficult situation to fix my furnace. This gentleman cared about what he was doing and kept me informed including a compete report after finishing his work. This is an honest review. Try Neal Harris, you won’t be disappointed.

Mark has fixed a defrost panel and he's great!

Philip and Todd were excellent. They explained everything and within a day I had a brand new unit up and running. I would definitely recommend them.

Jared and Paul were very polite, friendly, and found problem. Installed new attic fan in short time. would highly recommend this company based on my excellent experience with Jared and Paul. Thank you guys.