ServeCoReviews of serveco.com

Took 2 1/2 weeks to get a tech, however they got my recliner fixed. They are very hard to get in touch with. 15 to 30 wait to talk to a person. Do respond to emails.

Constant turning in pictures and info and always being put off. It has been 4 months. 3 months before useless tech showed up who did nothing. Said it couldn't be fixed. They say they are sending a part fir us to install. Not holding breath

THis is really NoServeCo. They're horrible. I submitted a claim months ago for the remote for an adjustable bed with no response. Finally recontacted them this morning. Rude and not the least bit helpful. In addition to telling me the warranty wouldn't cover my remote, even though it is still under warranty. Good furniture companies should never be dependent on Serveco to handle warranties. It totally ruins their brand.

Unfortunately this is the lowest rating available. TempurSealey uses this company for service issues. They are more than terrible. They are unable to provide any time frame regarding the day of scheduled service. Apparently they believe you should take an entire vacation day to see if a technician shows up.

My experience with Serveco came through a furniture extended warranty I purchased with La-Z-Boy. I typically avoid extended warranties because they are often difficult to use, but this one sounded like a good deal, so I decided to try it. They declined to make a repair even thought I'm well within the warranty period. VERY disappointing and wouldn't suggest anyone spend the money or their warranty.

If I could leave zero stars I would. I never got a call, I submitted pictures and explained my furniture has been scratched by cats. They denied me with no follow up or request for pictures to show the sectional was barely used. I will never buy lazy boy furniture ever again and definitley not a warranty.

★☆☆☆☆ — ServeCo North America: The Protection Plan That Protects Nobody But Itself Let me tell you exactly what ServeCo is: a company that exists in the space between your furniture purchase and your claim, collecting premiums and manufacturing obstacles. I bought a La-Z-Boy with a protection plan sold at the point of sale, the kind of pitch that sounds like peace of mind and turns out to be a toll booth with no road behind it. ServeCo administers that plan. Or more accurately, ServeCo *delays* that plan, *ignores* that plan, and when you finally corner them into acknowledging your claim, *denies* that plan, despite the damage falling squarely within their own stated coverage window and their own written terms. Let that sink in. Not outside the timeframe. Not outside the rules. **Inside both.** Documented. Filed correctly. Completely valid. Denied anyway. Their response times are an insult dressed up as a business process. You submit a claim and then you wait. And wait. And follow up. And wait some more. There's no urgency on their end because the longer you wait, the more likely you are to give up. That's not an accident, that's a strategy. Attrition is cheaper than paying out claims. ServeCo's entire website is full of polished language about "transparency," "trust," and doing "the right thing." They publish articles about how good their claims process is. They talk about fast response times and customer satisfaction like they've actually experienced either. It reads like a company describing the business they wish they were while operating as something else entirely. Here's what ServeCo actually sells: the *feeling* of protection. The *appearance* of coverage. A document with enough fine print to bury any claim they find inconvenient, administered by people too slow to respond and too indifferent to care. La-Z-Boy builds a quality product. ServeCo wraps it in a warranty that isn't worth the paper it's printed on. If you're standing at a furniture counter being offered a ServeCo-backed protection plan, smile, decline, and put that money in your pocket. It'll do more good there. **Zero stars. Avoid.**

From request to service was almost 4 weeks. Calls to the COO unanswered. Scheduling said they wood call back that day. 4 days later I called them - and basically said I’m not getting off the phone until I have an appointment. I explained my bed was unusable—they didn’t care. I also put this in Sealy for picking a crappy partner. That’s my next call. Just look at the Google and Trust Pilot reviews. They are a worthless company.