ServeCoReviews of serveco.com

Worst company to work with. Purchased furniture with a warranty and was referred to Servco when my chair arrived broken. It took almost 2 weeks of going back and forth with submitting the same pictures multiple times and multiple follow up calls. They tell you to email but don't respond unless you call. I had 2 issues with my chair .a broken cord and side was scuffed. 3 weeks after receiving chair finally received part to replace broken cord. Was told to call for service tech. He was scheduled a week later and only worked Monday thru Friday 8 to 5. Took off day off appt only to be called an hour after his scheduled window to be told he called out sick and I would have to reschedule. Was then told I could schedule for a Saturday and they would have the scheduling dept reach out. Yesterday received the replacement piece for the scuffed section and was told to call again for service. They are trying to schedule 2 separate service appts to fix this chair. Today they sent me the reschedule appt for the cord and scheduled me for a Tuesday. Called back and was told can only schedule Monday thru Friday. This is the worst company to deal with.

I bought an adjustable bed base 5 years ago at a local Mattress Firm and when I called them recently requesting service (it wasn’t working), they referred me to Serveco. What a fiasco. After 2 weeks of back and forth with phone calls and emails, I get a final email stating that they cannot service the model that I have. And a recommendation to contact the store I bought it from ( they sent me to Serveco!). I am done. Really??

We purchased new mattresses and adjustable bed frames from Mattress Firm. In less than 6 months the bed frame stopped working. Mattress Firm has refused to help and had us contact ServeCo to get the needed repairs. They have been useless. We filed a claim and they have made no effort to send a technician to fix the adjustable bases we purchased.

If I could give 0 I would. I bought a $2000 sectional from Surplus Furniture and they gave an option for pet protection warranty, Since we have 3 cats this was amazing. Covers scratches and everything. We just moved and closer to our families (5 hours away still) we finally were able to go home for a holiday and so we did. Left the cats at home for 3 days. In a new place they got a little not so happy with us and gave our couch a few scratches. Not to worry we have the pet protection warranty. called made the claim online as instructed. Gave as many photos as we could so they new where all the scratches were. Also at the same time realized there was seperation on one of the corners from the fabric coming off. so I added that in there to make on big claim. instead of 7 little claims. DENIED. I Was told i should i purposely left my cats alone so they could scratch our couch and have this happen and it was our fault this happened. according to them they know us so well they claimed it as an accumulation of scratches that happened over time. so all in all will not warranty anything at all. went online and read more and more reviews of the same thing and fine print they have hidden so that it makes it all justifiable to not warranty anything. $300+ spent on something to not even be able to use it. Then to be told that if i make any future claims they will then be denied as well since i already made a claim on the couch. so in total waste of money and a complete joke of a company. Quite frustrated. I read everything before I made the claim to make sure I was doing everything right for their guidelines then bam slapped with hidden print you have to dig for to find. this is the worst warranty experience I have ever had.

Absolutely the worse, Constantly denies all my claims despite me being covered for 5 years. Unprofessional, subpar services and will be taking them to small court!

I would give zero stars if that were an option. I paid $1992 for pet protection plan for a sectional and recliner purchased from LaZBoy. Covered items include scratches caused by pets. I submitted a claim for scratches and was denied for it being "normal wear and tear". I called to ask them how it could be normal wear and tear and was then told it was an accumulation because it was more than one scratch. Explaining again that a cat will produce more than a single scratch in one incident, I was then told it was now determined to be "preventable". So they clearly think they can use any excuse at all to deny repairing your furniture. If I had known this is how they would be to work with, I never would have spent a dime on a protection plan let alone almost $2K.

Echoing the other reviews here. Purchased a Lazboy recliner a month and a half ago and after jumping through hoops sending photos and video to serveco they will not come clean a stain. The reason they gave because it was a stain over time, which it wasn't. I did ask for my money back for the service plan. They agreed to pro rate a refund. Time will tell. Havent received the refund as of 2/3...

My dad is a retired New York City fireman. Suffering from four different types of 911 related cancer in 11 different parts of his body. He purchased an electric recliner from La-Z-Boy in order to help him get up and out of the recliner. The most severe and painful cancers being in the base of his spine, and in the spine just below his skull. I contacted serveco two weeks ago. Three days later I received an email requesting pictures model number and extended warranty numbers, which I provided. I waited a week and did not hear a thing. I called lazy boy, to let them know that the customer service was terrible. The La-Z-Boy employee told me they would be calling serveco and that I would be getting a call from the resolution department. We’re still waiting, and have ordered another chair from a different company. I wish my parents had looked at serveco’s reputation before they handed the money over to La-Z-Boy for the warranty. It’s basically worthless.