ServeCoReviews of serveco.com

If I could do a zero I would. This company will do anything to avoid honoring a warranty claim. This reflects poorly back on the company you purchase the furniture from. I had to put a lower review on the store I purchased the bed from because of the company that handles the warranty service and purchase a separate warranty through them so more money paid than I needed to spend. The bed frame was had a defect. You cannot call this company for service. Only fill out a form and then deal with emails. It takes at least 24 hours to receive a response. And each time they ask for photos. The same photos which I sent each time. They need to “see” the problem but the problem Was the adjustable base did not work. A photo will not show that. After a week of no action I finally had to buy a new base and file a complaint with BBB. Eventually they reimbursed me for half the cost of the new base. Horrible company.

Servo Warranty I was lucky enough to get Cynthia S today to help me resolve my problem with my Lazy Boy chair which we purchased in 2024. I called the first time and explained the problem which was with the seat of my chair. It leans to the left and is very uncomfortable. I first person I talked with didn’t listen. So when we finally got the part they scheduled a repair person. They came out and fixed my chair which I didn’t really pay much attention to. When they finished I was informed that the footrest had been repaired. I explained that was not what the problem was. It was the seat. The repair tech then said he would contact and make sure that he would get the right information submitted and I would be contacted to get the right part fixed. That never happened. So I contacted the warranty company, to keep it short that didn’t work. So I contacted them again and was lucky enough to get Cynthia S. She was fantastic! She listened to my problem, researched all the previous contacts, made sure she understood all the issues and got the claim re-opened to insure I get my chair correctly fixed. Cynthia is an excellent customer service agent. She listens well, is extremely polite, friendly, courteous, and very concerned that the customer gets everything they need taken care of. Cynthia S. deserves recognition for her outstanding abilities, and customer service abilities.

This company has terrible customer service. Poor communication, rejected a claim after a new couch was delivered. They never sent out a technician. Spent $850 on a full service warranty. This company is a SCAM. Don’t make the same mistake I did. Horrible experience.

If I could give 0 I would. Absolutely horrible customer service. Wouldn't grant my warranty for my chair. Waste of money and time. Customer service hangs up on customers who question why they are denying the warranty claim even though it's within the guidelines. It's a scam DO NOT PURCHASE

Payment of 160 dollars For service . No call no show. No one could help me .

Do NOT waste your money on this extended service warranty. ServeCo denied a claim to reconnect cables on my LazyBoy recliner. They came apart while moving the recliner and the back slipped off (it is designed to remove back) and the electronic cables that operate the remote disconnected. I'm 75 and could not easily line up the cable connectors. The denial stated that the explanation and photo (I filed no photo) showed that I created "structural damage." I got down on my hands and knees, aimed a flashlight at the connectors, and managed to reconnect them. There was no damage to the chair or cables but I could have injured myself. The denial read like an AI script. Again, the extended warranty is a rip-off.

We purchased a sectional sofa from LaZBoy just over a year ago and we paid thousands of dollars for a warranty. We called ServCo when one of our console drawers will not open unless you pull hard it is supposed to just open by light touch. It took weeks to get anyone to come out (mainly because I had to call several times). The service repair guy came out on a Friday night at 9 pm. Our service window was 4-6 pm for reference. He stated it was a manufacturer defect and he would order the part for us to replace or they would charge us. That wasn’t ideal but we figured that is what we will do. Fast forward a month and still no part so my husband calls and they said we don’t cover that. We had a few other issues and they said all were not covered. I have now read hundreds of reviews regarding this company to find out their warranty service is a joke, They charge you thousands of dollars but cover nothing!!

Horrible service! Filed a repair claim the very end of Dec 2025. Waited months for parts. They sent service people out and we were told HALF the parts are missing. We still do not have the parts