CD D.
Servo Warranty
Servo Warranty I was lucky enough to get Cynthia S today to help me resolve my problem with my Lazy Boy chair which we purchased in 2024. I called the first time and explained the problem which was with the seat of my chair. It leans to the left and is very uncomfortable. I first person I talked with didn’t listen. So when we finally got the part they scheduled a repair person. They came out and fixed my chair which I didn’t really pay much attention to. When they finished I was informed that the footrest had been repaired. I explained that was not what the problem was. It was the seat. The repair tech then said he would contact and make sure that he would get the right information submitted and I would be contacted to get the right part fixed. That never happened. So I contacted the warranty company, to keep it short that didn’t work. So I contacted them again and was lucky enough to get Cynthia S. She was fantastic! She listened to my problem, researched all the previous contacts, made sure she understood all the issues and got the claim re-opened to insure I get my chair correctly fixed. Cynthia is an excellent customer service agent. She listens well, is extremely polite, friendly, courteous, and very concerned that the customer gets everything they need taken care of. Cynthia S. deserves recognition for her outstanding abilities, and customer service abilities.