Eddie S.
Huge Disappointment/ Misleading
This bank has been a huge disappointment. The information they give customers is misleading. I would have the government investigate the schemes they are practicing. Several months ago, there was a fire in Los Angeles, and I was indirectly affected by it. This bank offered me to enter into a forbearance program, and I agreed to participate only if it didn't affect my credit. They assured me that it would not affect my credit negatively. After all the assurance they gave me both verbally and in writing they went ahead and reported that I was 60 days late on my payments. I called and sent several letters asking them to delete the negative reporting. They would come back and say they would look into it however they still have not. A couple days ago I called and asked to speak to a supervisor. Representative advised that a supervisor was busy but would contact me by the end of that day. I never received a call. As a consumer if we cannot trust the banking and lending institutions then who are we to trust? This is why I recommend to deeply check into this bank's operations and practices.
Response from ServbankOct 10, 2025
My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is [email protected] I look forward to working with you.