SertaReviews of serta.com

3.5284 reviews
Decoration & Interior
2451 Industry Ave, Doraville, Georgia

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Serta

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About Serta

Serta mattresses come with a 90-year-old history built on the belief that comfort is everything. Every Serta mattress is designed to provide exceptional comfort and support. Crafted with the latest advancements in mattress technology, Serta offers every price point and mattress construction so that everyone can find the sleep comfort they deserve, night after night.With features like advanced cooling technology to regulate temperature and minimize motion transfer for undisturbed sleep, Serta mattresses prioritize your comfort and well-being. Additionally, many Serta mattresses are designed with pressure-relieving properties, perfect for those with aches and pains.Zoned comfort refers to the way Serta mattresses are designed, utilizing different firmness levels to provide targeted support to different areas of the body like your back and hips for full body alignment and support. Rest easy knowing Serta uses only CertiPUR-US® Certified Polyurethane Foam. Serta products come with a 100-night trial, free shipping and returns, and a 10-year warranty. All Serta mattresses are designed and manufactured in the USA.

Serta (serta.com) has 284 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: serta.com
Website: serta.com
Category: Decoration & Interior
Location: Doraville, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Serta reviews

284 approved reviews, newest moderated first

Rochelle
May 29, 2026
Timely service and great bed
Timely service and great bed! It’s soooo comfortable. I used to sleep on a very firm bed and I’m a side sleeper. This bed helps me sleep better
Naomi
May 29, 2026
I do not like plastic mattress covers
I do not like plastic mattress covers. It makes the sheet slide all over the picture makes it look like it’s a fluffy mattress cover.
Andrietta S.
May 29, 2026
Losing weight makes a big difference
I have always loved a firm mattress but now that I'm older and lost over 70lbs firm doesn't seem to help like it use to.
Response from SertaJun 1, 2026
Hi there, thank you for taking the time to review your Serta Mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If your mattress is too firm, we suggest adding a plush topper to give your mattress some extra softness and allow you to get the wonderful nights of sleep that you deserve. If the topper does not help and you are within your 100-Night Sleep Trial, we encourage you to reach out to Serta to begin the return/exchange process. That way, you can work toward getting a mattress more suited to your sleep needs. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Frustrated with RXO L.
May 29, 2026
The Serta team was exceptional.
The Serta team was exceptional. However, the RXO delivery was not. It took them over 1 month to deliver after it was in their possession. They would only deliver on their terms and times. They could not even schedule an AM or PM delivery. I had to be available ALL DAY for them to deliver. Nor would they leave it under our covered porch. RXO made the experience frustrating. Thank you Serta for standing behind your product.
Jose M.
May 29, 2026
The assistance I received was spot on.
The assistance I received was spot on.
Amanda C.
May 29, 2026
Never got the mattress
Never got the mattress! You got my money.. so why?
Response from SertaJun 2, 2026
Hi there, thank you for taking the time to review your Serta experience. Your feedback is valuable to us. We are sorry to hear that you never received your mattress. We encourage you to reach out to Serta for an update on the status of your order. That way, you can get an idea of how far along the shipment process is and if there is an issue that Serta needs to remedy so that you can get your mattress and start getting the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Rt
May 29, 2026
Heat night sleep
Great mattress
hk
May 29, 2026
I was sent a 60% cash back offer from…
I was sent a 60% cash back offer from Capital One. After making the purchase using their link and doing everything I was supposed to on my end, they are stating the order cannot be tracked so I will not be receiving my cash back. Not sure what kind of scheme this is from Capital One and Serta. I was planning on purchasing additional mattresses having received more offers but I do not trust it and will not be making those purchases.
Response from SertaJun 2, 2026
Hi there, thank you for taking the time to review your Serta mattress. Your feedback is valuable to us. We are very sorry to hear about your experience. If your cash-back option has not been processed, we encourage you to reach out to Capital One directly and escalate your concerns through their management or corporate team. That way, they can help you out and avoid this kind of issue in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

SertaReviews of serta.com

About Serta

About these reviews

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SertaReviews of serta.com

Serta reviews

Timely service and great bed

I do not like plastic mattress covers

Losing weight makes a big difference

The Serta team was exceptional.

The assistance I received was spot on.

Never got the mattress

Heat night sleep

I was sent a 60% cash back offer from…

About Serta

About these reviews

More in Decoration & Interior, Georgia

Farmhouse Sign Co.

Washdrymats

Ornament Workshop

Great Canvas Prints

Serta reviews

Timely service and great bed

I do not like plastic mattress covers

Losing weight makes a big difference

The Serta team was exceptional.

The assistance I received was spot on.

Never got the mattress

Heat night sleep

I was sent a 60% cash back offer from…