SertaReviews of serta.com

Response from SertaOct 23, 2026

Hi there, thanks for taking the time to review your Serta experience. Your feedback is valuable to us. We are very sorry to hear that you have had so much difficulty receiving your order. We encourage you to reach out to your retailer so you can escalate your concerns to their management team. That way, their management team can reach out to RXO on your behalf to figure out what's going on and how to remedy it so that this never happens again. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from SertaOct 21, 2026

Hi there, thank you for taking the time to share your feedback. We are sorry to hear about the delivery issues and understand how important clear communication and timely updates are throughout the delivery process. We recommend reaching out to your retailer directly for assistance with your shipment and to help coordinate the next steps. We appreciate you sharing your experience and hope your mattress arrives soon so you can enjoy the comfortable nights of sleep you deserve. If you have any additional questions or concerns, please feel free to contact our team through the Contact Us page on our website.

Response from SertaOct 21, 2026

Hi there, thank you for taking the time to share your feedback. We are sorry to hear about the delays with your mattress delivery and understand how frustrating this experience must be. We recommend reaching out to your retailer for assistance with your delivery status and any questions regarding your Capital One points promotion. We appreciate your patience and hope you receive your mattress soon and enjoy the comfortable nights of sleep you deserve. If you need further assistance, please feel free to contact our team through the Contact Us page on our website.

Response from SertaOct 21, 2026

Hi there, thank you for taking the time to share your feedback. We are sorry to hear that you have not received your miles promotion payout. We recommend reaching out to your retailer or Capital One directly for assistance with reviewing your purchase and the promotional rewards. We appreciate your patience and hope this is resolved soon. If you have any additional questions or concerns about your mattress, please feel free to contact our team through the Contact Us page on our website.

Response from SertaOct 21, 2026

Hi there, thank you for taking the time to review your Serta Mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to your retailer to begin the return/exchange process. That way, you can work toward getting a mattress more suited to your sleep needs so that you can get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from SertaOct 19, 2026

Hi there, thank you for taking the time to review your Serta mattress and experience. Your feedback is valuable to us. We are very sorry to hear about your experience. That is not the experience we want any of our customers to have. We are happy to hear you were able to cancel your order and get your refund. However, we encourage you to reach out to your retailer so they can reach out to the delivery company on your behalf and escalate your concerns to their management or corporate team. That way, this kind of incident does not occur in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from SertaOct 12, 2026

Hi there, thank you for taking the time to review your Serta experience. Your feedback is valuable to us. We are very sorry to hear about your experience, as this is never the experience we want our customers to have. We are glad to hear that you were able to cancel your order and receive a refund. But we will escalate this information to our management team so that we can ensure as much as possible that this does not happen to anyone else in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from SertaOct 7, 2026

Hi there, thank you for taking the time to share your experience. Your feedback is valuable to us, and we’re very sorry to hear that your delivery experience and interactions with customer service did not meet your expectations. We encourage you to reach out to your retailer directly for assistance with your order and delivery experience. If you’d like to share more with us, please feel free to reach out to our team through the Contact Us page on our website with any questions, comments, or concerns. We’d be happy to hear from you.