SertaReviews of serta.com

Great product, feels nice and washes well. Love the pillows

The team was polite and efficient. The mattress is all I hoped it would be. I finally got a good night's srest!

Replacement mattress provided for my 10 year mattress that was defective. Process was very fast and I have no complaints.

Under the warranty if there was more than 3'4" sag in the mattresses Serta could deem that they be replaced within a 10 year period. I sent pics to you and you agreed to replace the mattresses(2TwinXL) which were for a motorized bed frame. The mattresses that was delivered are about 13 " thick whereas the ones that I had were about 7". I hope that they will work well on my motorized frame. Serta did the replacement in a timely fashion.

Difficult to communicate with but did get mattress replaced Delivery guys were great!

My son loves it and I’m very comfortable laying on it while putting him to bed

Delivered as promised. Quality mattress.

I love the mattress — very comfortable and supportive. I think your mattress-in-a-box concept needs work. Mine arrived with the bottom broken out and the hand-hold cutouts on both sides torn to the point of being useless. The mattress was undamaged, but the condition of the box made maneuvering it out of the box, into the house and to the final location challenging. I do not blame the shipping company for this. The box was entirely too flimsy. Suggest you improve the packaging!