SertaReviews of serta.com

Response from SertaAug 18, 2026

Hi there, thank you for taking the time to share your experience. We are sorry to hear that your mattress arrived later than expected, especially after you selected express shipping. We understand how important it is to receive your order when promised, and we appreciate you bringing this to our attention. If you would like to share more details with our team, please feel free to reach out through the Contact Us page on our website with any questions, comments, or concerns. We would be happy to review your experience and provide any assistance we can.

Response from SertaAug 17, 2026

Hi there, thank you for taking the time to review your Serta product and experience. Your feedback is valuable to us. We are sorry to hear about your experience. If your order was cancelled without warning, we encourage you to reach out to Serta directly and escalate your concerns to the management team. That way, they can look into your order and see how to help you out moving forward so that this does not happen in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from SertaAug 17, 2026

Hi there, thank you for taking the time to review your Serta product and experience. Your feedback is valuable to us. We are sorry to hear about your experience. If your order was cancelled without a reason or notice, we encourage you to reach out to Serta directly and escalate your concerns to the management team. That way, they can look into your order and see how to help you out moving forward so that this does not happen in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from SertaAug 18, 2026

Hi there, thank you for taking the time to share your feedback. We are glad to hear that you have had positive experiences with Serta mattresses, and we are truly sorry to hear that you are still waiting to receive your mattress. We understand how frustrating it can be to wait for an order without a clear delivery timeline, especially after making multiple attempts to get an update. Your feedback is valuable to us, and we appreciate you bringing this experience to our attention. If you would like to share more details with our team, please feel free to reach out through the Contact Us page on our website with any questions, comments, or concerns. We would be happy to review your experience and provide any assistance we can.