Brett R.
The mattress was fine
The mattress was fine. How ever the delivery was less than acceptable. The box arrived crushed and taped back together. Luckily the mattress was undamaged
Response from SertaAug 31, 2026
Hi there, thank you for taking the time to review your Serta Mattress. Your feedback is valuable to us. We are sorry to hear that your mattress was delivered in a less than acceptable manner, but we are happy to hear that your mattress was in good condition. We will escalate this information to our management team so that we can make sure this does not happen to anyone else. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.




