Daniel W.
Would not order from you again
I ordered on August 1. August 26 was the earliest delivery date. This item has been at the delivery warehouse since August 7. It is now August 25 and I still don’t have a delivery window. This is supposed to be “white glove” delivery. I would not have purchased this item if I had known how long it would take and how poorly coordinated the delivery would be. I could rent a truck cheaper than burning a whole day of ETO just for this.
Response from SertaAug 26, 2026
Hi there, thank you for taking the time to review your Serta experience. Your feedback is valuable to us. We are very sorry to hear about your experience. If your mattress does not get delivered today, we encourage you to reach out to your retailer to escalate your concerns so they can reach out to RXO to inquire about delays. That way, they can get your mattress delivered as soon as possible and you can start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.