SerafinoluxuryReviews of serafinoluxury.com

Paid and no shipping . Then no responses to emails now

Dear Serafino, I am writing to express my disappointment with the customer service I have received from your company. Despite my appreciation for the product, the experience I have had so far has been unsatisfactory. I recently purchased one of your Apple Watch covers and, within a month, the rubber bracelet broke. I attempted to reach out to your customer service team, however, the response was inadequate. This has left me feeling frustrated and dissatisfied. I hope that this situation can be rectified and that I may receive proper customer service in the future. I am confident that your company values its customers and I would like to ensure that measures are taken to guarantee a better experience moving forward. I would greatly appreciate if you could get in touch with me as soon as possible to discuss this matter and find a resolution. I need a spare strap. I'm willing to pay for it. Sincerely, Carlos Sierra Order: #SL7863 Purchase Date: Nov 25/2022 calbeto.sierra @ gmail.com +573175755194

The bracelet was delivered broken. Tried to reach more then 20 times. Never had news so far

Good quality and good packaging and service

So cool and design so luxurious So thanks

Poor quality material, no response to several emails. I received the damaged parcel I complained and until today I have not received any feedback.

Exceptional quality. Small delay in delivery but nothing unusual. Was a little disappointed with the fact that the pictures on the website with the 6 front screws layout are only for the smaller Watch size, and the larger ones have a different layout that’s not really shown and which doesn’t look as good. Would have considered buying the smaller size instead and bought a new smaller watch to go with it as the big one can get quite bulky. But overall still happy with the product.

I never received a receipt, the watch band took almost a month to arrive. I could not remove any of the links and the tool they provided broke. I emailed, and called, I got no answer to either. I emailed again to attempt to return the band and got no response again. I disputed the charge with AMEX and AMEX decided in their favor. I do not recommend doing business with this company.