Sequencing.comReviews of sequencing.com

Support was quick and provided helpful advice.

Sequenced my entire genome with their premium sequencing service. Delivered my results in 16 days. The results did answer my question about the mutation I have been searching for. The reports that they include are helpful and they have provided more information than I thought would be possible to obtain. My genetics doctor reviewed the data files called Fastq and Vcf files and the results. She was impressed by the quality of the data files and reports and also ran her own analysis with the data. I have recommended this service to my family.

All my questions were answered and I did not feel rushed! Very unusual to find good service like this these days, so refreshing!

I used sequencing for testing and running uploaded files. I tried the subscription service for a few months. Pros: the things that work are simple to use for beginners 30x (at the time I did it) was valid when compared to clinically run genome (should not be used clinically!) Ability to upload outside files Cons Site errors, billing errors, customer service issues Outdated reporting Clunky implementation of genome browser despite updates with poor variant calls (i.e. benign variant being called pathogenic) likely not updated to current concensus Bare minimum 30x = valid but missing a lot of information. About 12% of clinically relevant could not be reliably called due to a depth of <10. 4% of clinically relevant were miscalls when examined on igv I don't recommend using sequencing If you do choose to, please consider the above points and don't panic at any results (also if you believe you or your child have a genetic disorder- please consider full depth testing)

They response in very good manners and solve the problems quickly.

Fast and friendly support

My DNA kit failed for some reason in the lab two months after I sent it in for sequencing. Sequencing.com initiated a help ticket to offer the option of receiving a replacement test kit or getting my money back. I received a replacement test kit within about two weeks of requesting a replacement kit.

Having my entire genome sequenced has been useful and I am sure will continue to be going forward. I am very glad that I can download my entire genome (and unlike some programs it's not being held hostage) No big surprises but a lot of confirmation about what I thought I knew.