Sequencing.comReviews of sequencing.com

The collection process was simple. The kit had clear instructions about swabbing the inside of my mouth. The kit arrived quickly, and I could track the progress of my sequencing through their customer portal. Sequencing takes weeks to months, but the customer portal will send emails as the DNA through the different stages. When I had questions, a friendly support person returned my call or email on the same business day. I am thrilled with the first set of results. I have an undiagnosed rare disease and I am hopeful the DNA sequencing kit will show some areas of discussion with my doctor. The wellness report was spot-on regarding health considerations. The portal has other health reports and even ancestry reports you can get after they sequence your DNA. It's a great one-stop shopping solution. They have easy-to-read reports for customers and also reports you can share with your PCP or other specialists. One of the unexpected surprises in my wellness report was a list of drugs that I might not tolerate because of my genetic profile. This is definitely something worth looking at if you have questions about statins, aspirin, warfarin, and even some chemo drugs.

Logan was very quick and helpful in getting my questions answered about a report that was not functioning properly and 2 reports I accidently purchased twice getting these purchases refunded

Ken from customer support did a great job addressing and correcting my concern in a very timely and professional manner.

Excellent company, great communication, transparency, ease of use, doing amazing things! Keep up the excellent work!

I went into my initial request for additional information very frustrated, and probably less polite than my mother taught me to be. Despite those conditions, my support rep, Ken, handled my question-and every question and request there after-with ease, kindness, and patience, going far above and beyond what he had to do just to answer my question. He took time I’m sure he didn’t have, to address every concern and provide solutions-both immediately and in the future-to ensure we were satisfied with the results. Ken has made us repeat customers and we have since purchased three additional kits as a result. THANK YOU, from the bottom of our hearts. You have no idea what these reports mean for us and how significantly they will affect our son’s future-it means the world that you’ve helped as you have.

Quick response, competent and polite individual. Thank you for the help!

Logan helped me promptly and addressed my concerns.

customer service was great and very informative! was great talking to a real person with valuable information.