Sequencing.comReviews of sequencing.com

The response was very quick and they were very supportive. They resolved my issue in an exceptionally timely manner.

I received my results a few days ago. My wellness and longevity report, rare disease report and Healthcare Pro reports are amazing. Within 3 days of receiving the Healthcare Pro Report my doctors are putting it to use! You helped solve several lingering medical mysteries and anomalies while also placing me in a position to receive life saving treatment in early stages of disease should any genes trigger things to become a problem. My doctors are stunned by the insights gained, the thoroughness and quality of the sequencing, and ease of use the reports provide and all of it for a very competitive cost. They are happy I had listened to my intuition and pressed on when WGS testing through health system networks was far beyond my financial reach even if it was approved by insurance. [Which it wouldn't have been.] I can only assume there will be many more clients coming to sequencing.com as word spreads. I like that you now offer expedited processing which is still a good bargain price. All while maintaining the more affordable bundles/kits. You have even improved the time it takes to receive your delivery of results and reports for those kits that aren't expedited. There are plenty of us whose lives this info will save when facing obstruction from network/hospital systems and insurers. Thank you.

Sequencing.com is the dark underbelly of the biotech corporatocracy we are currently living in. It is a scam and a huge disappointment. They analyze specimens at a snail's pace and frequently drop/lose specimens in the middle of processing. After looking at the experiences of many other customers, I'd say there is about a 50% chance your specimen will actually be analyzed. Even if you get a result, there is now way to verify the accuracy. I sent in a 30x full genome kit in October 2022. Mind you, this was a replacement for my original kit that "failed" in August 2022. DNA passed quality control and was sequenced successfully several weeks ago according to the status on website. "Sequencing to 30x" has been ongoing for a few weeks now. At one point, the status said "still sequencing and it is going well". I was just notified today that the kit had failed at the lab (AGAIN). Except this time it took nearly 4 months to figure that out. How is it possible for DNA that has already been sequenced to fail in the middle of sequencing to 30x? I have been waiting patiently since August 2022 after spending $400 on a kit, and getting a replacement and still have no result! This is the second time in a row I have been told that my kit has failed. What is the actual problem? Besides the high rate of kit failures, there is no legit reason why sequencing takes months. I have a Ph.D. in biomedical science and have been working in laboratory settings for over 6 years. Full genome 30x sequencing can be done in less than 24 hours using today's technology. Underpaid graduate students fresh out of college sequence genomes regularly, every single day. Either Sequencing.com is relying on labs using extremely outdated technology or just simply lie about your kit status. They misspelled my name as "Huntee" on the first kit, which was an immediate red flag. How can I trust a company to provide me with full genome sequencing, if they can't even spell my name correctly? They clearly post fake reviews to try and support themselves. The fact that they monitor these review websites so closely is highly suspicious. They must be expecting a flood of negative reviews. Apparently, the company is in shambles and they are scrambling to clean up the mess. They will not even tell you exactly why your specimen failed. Just a generic statement about not meeting "quality controls". Whether it fails soon after shipment or towards the end of the 30x sequencing process, doesn't seem to matter. One last point: they take negative reviews and experiences very personally and will try to justify their shortcomings. They have attempted to swipe my review from Trustpilot.com. Very unprofessional behavior from a company that people are trusting to handle genome sequencing for medical informatics (the most detailed information obtainable from a human being!). For anyone who has had a bad experience with Sequencing.com, I recommend reporting your experience to the BBB. I will try Nebula. Heard they are much better.

Comunicare rapida....

The answer was the right one.

Swab kit process was most simple test. Swabbed my cheek, sent back, and voila, genome sequenced in around two months. Their website looks very different from before as they changed it and made it nicer but it has taken me some time to figure it out. I personally like their policies on privacy. Some reports are not so great like the baldness report (I'm bald but my risk was moderate risk) but other reports I have found to be fantastic like the medication reaction report. My advice is to make sure to review the sample report first.

Thank you very much for your help. I previously had some issues with sending the parcel back (due to potential issues with classification as a liquid/dna sample, sending it back internationally) as well as government tariff codes, and had requested a refund if issues weren’t sorted. I hadn’t heard back for 6 days and was worried. But yesterday both Ken replied to me with a very helpful customs letter & info about the sample, and Hannah followed this up with a very kind and thoughtful email sincerely apologising about the delay, reassuring me about the issues, and explaining that their turnaround times are now better & also saying I could have a refund if I needed it. Thank you for the emails. As I am very happy with the help & replied I have received, I am changing my review to 5 stars.

Sequencing has given me and my medical health professionals something to work with, a new direction to explore in peruse of what is causing my chronic health issues.