Sequencing.comReviews of sequencing.com

Quick and easy help!

I am not happy with my sequencing at all. So I find the app super difficult to actually get any information. You can get a lot of information in different areas but once you’re in to the reports, you can’t for instance just click on cc or RC or LC or whatever the initials are to find out what the definition is so you’re constantly doing searches. The AI on the app is completely useless. It doesn’t stop typing after you ask a question and you’re up there trying to read the results. it just keeps typing to you like every 30 seconds and makes the chat go back down to the bottom so I lose my place where I’m reading and I get super frustrated with the AI It doesn’t work seamlessly like it should… the reports are even more confusing instead of giving me 100 different reports that don’t mean anything but telling me that I have like 175 genes that have some kind of anomaly or I’m likely a carrier of something instead why don’t all the reports work together and tell me hey you have several Genes that may point to this …. each one of these categories and an overall place to look next …. it doesn’t break it down like that I don’t understand the results at all. How do you have so many things that you’re a carrier for and that you might likely have, but there is no positive results about anything everything‘s a maybe??? I don’t understand. Please make it make sense. I kinda wanna ask for a refund, but I won’t do that to them. They can keep my little money. I just know better than to spend anymore. I deleted my credit card immediately when I found out the website was so difficult to use and you have to go into a different app for each thing and none of the information talks to each other. It just was supposed to make something so easy and it just didn’t ! The advertisements made It seem like it was gonna be amazing. It’s gonna give me an answer to something. It just gave me more questions. I like the idea of what it’s supposed to be, but it just doesn’t seamlessly come together yet all the reports need to work together. It doesn’t make any sense to have 1 million different reports that they’re not talking and giving an overall result, even if it’s medium or unsure, it would give me a next step on where to look. The process itself with mailing in my sample and the results was as advertised actually, I think it was a little bit faster than advertised so that wasn’t too bad. I was kind of impressed at that point, but then the results came in. It just makes no absolute sense in the world. It would be really helpful if they added some features to their website and if they’re AI didn’t type every 10 seconds while you’re trying to read something! Also that it just gave you results and instead of having five different apps I have to go in for five different views on the same results with reports in each one why aren’t they all just together and give you a big result at the end I thought that’s kind of how it was gonna work but maybe I was ahead of your time if those improvements were made, I would change my rating.

The collection process was easy and I received my results much sooner than expected. I can’t recommend this highly enough as the results have most likely saved my life. At minimum, they have significantly improved my expected quality of life by identifying a rare genetic disorder I tested positive for. With treatment it’s completely benign, but if not caught early on can cause severe organ damage and/or failure. I’m already symptomatic but no one has discovered what it is. I now have answers, will seek treatment, and can look forward to many years with my family. Their customer is excellent, easily accessible, and swift to act as well. The above is only the beginning! I took this as I have Ehlers-Danlos Syndrome and wanted to learn more. The results and available reports are immensely helpful. This test will change your life for the better in ways you can’t imagine. It has mine and I am so thankful for this blessing. Bless this company and all their workers. Thank you for what you are doing 🙏

Great reports and services offered. Customer service was also quick to address and solve any issues/questions I had.

The entire team made the process easy to understand and complete -- from submitting samples to talking with customer service reps. The coaching session was helpful in explaining the different ways I can access and view my results. Looking forward to more followup conversations.

Got my results fast and having fun going through all this information. The search tools are fairly intuitive and the guide in each section has been super helpful. I have learned a lot being able to chat with the AI which was a lifesaver. Would definitely recommend for those that are curious about there genetics.

Still waiting on my actual DNA results which is normal, but I’m already super impressed with Sequencing. I ran into a shipping issue with my first kit and reached out to support. They replied super fast, actually understood my problem, and were genuinely kind and helpful about it.

I had some problems understanding and retrieving data. However I got really good help directly from the company which is the main reason for my five star review. I do however feel that the information you get on the website is not clear enough. I also don’t like the fact that it’s very hard to store the full information on my own computer. It’s as if I don’t truly own my own data.