Sequencing.comReviews of sequencing.com

Has made getting care and easier

I chose Sequencing.com because they seemed easy to approach, were not too geeky, and were providing a whole genome sequencing service. A further consideration was that I could upload my DNA to other services so that I could gain more insights from other companies, and Sequencing.com allows me to do this My only problem was with customs being pedantic about what I put on the declaration for departing from Australia. Sequencing.com advised me to change my wording from DNA kit DNA sample to Genealogical sample, and it worked perfectly. (So that’s a tip!) I received a very detailed medical analysis of my DNA from Sequencing.com and then I uploaded my DNA to a third party service from a choice of many DNA service providers linked to on Sequencing.com in order to get my ancestry analysed. There are follow-ups to come but that is a quick synopsis of my experience with Sequencing.com and why I chose them. They are highly professional and very efficiently and effectively organised, not a geeky and unapproachable research unit. Their reports are very slick and sophisticated, and yet voluminous and comprehensive, from a medical scientific perspective. I highly recommend Sequencing.com. Very approachable, sophisticated and authentic, from my experience!

Erika was so sweet, kind and knowledgeable. All of my questions were answered and it was a satisfying experience.

The results closely matched what I know to be true of myself and added clarity and validation. The results will be useful to me and certainly were worth the cost. The Zoom coaching session was also very helpful. I have a very favorable opinion of Sequencing.com based the quality of the reports and on my experience.

I was able to find out. I had things that I thought I did, but the doctors weren’t sure about so now I have some information I can go to them and get the help I need. It came in really handy with that. Knowing some of the things I’m highly at risk for in a little later in age. I am able to keep an eye on them things and try to stop them from happening and that’s good overall I’m happy with the experience and everything.

EDIT: Refund processed & reps who called were friendly/ helpful. Offered to help me understand the results, but I honestly don’t have the energy. I imagine if someone was struggling & made a fuss, they could also get assistance. Added stars are for reps that reached out. I can only upgrade to 3 ⭐️ because the company makes it so difficult to cancel, and the data a pain to understand. For the price of this service, reports should be user friendly. As for mention sorting refund if they had been informed earlier… it did take me posting poor reviews to get a refund. I canceled on their site more than once. Be vigilant. Check your CC statement. Most importantly, it is IMPOSSIBLE to cancel a subscription. I canceled the 1st time in August 2025. I have been billed every month since. I just “downgraded” to free AGAIN & filed a complaint w/ BBB. Will file with state atty general tomorrow. I just got at AI response via email from Sequence to call & discuss the issue. Again. JUST STOP BILLING ME AND REFUND ME MY MONEY. Second… the reports aren’t user friendly. Some of the data I received was in direct conflict with results from my actual care team & other bloodwork for chronic illness I know exists - because I am being treated for it. This whole thing is not to be trusted. They are a predatory company, playing in the fears of people just trying to get answers.

After 10 months I finally proved my husband had b12 deficiency. No doctors would help! This saved his life!!! He has now been diagnosed with Polygenic Functional B12 Utilization Deficit. I cannot thank this company enough!!!!!

Sequencing.com provides a comprehensive whole-genome sequencing service, and I received everything I wanted: the raw data files and detailed analysis results across 25.7K variants. Pros: Got all the desired genetic insights, including disease risks, carrier status, and medication responses. Cons: The website interface feels a bit confusing and hard to navigate at times, making it tricky to fully understand the results. The subscription model (for ongoing updates and advanced features) was also somewhat unclear and felt a little overwhelming. Overall, solid value if you're willing to spend time digging in, but the platform could use better user-friendliness and clearer explanations around subscriptions.