SephoraReviews of sephora.com

Il 4 maggio ho fatto un un'ordine, al istante me ne accorgo di aver fatto un errore, provo ad annullare l'ordine, indovinate..... non si può annullare un'ordine🤔 neanche dopo 1 secondo dal pagamento. A questo punto chiedo a Sephora come comportarmi, mi rispondono al istante dicendo di rifiutare l'ordine alla consegna, così ho fatto. Siamo arrivati al 9 giugno del rimborso neanche l'ombra. Comunque durante questo mese di attesa ho chiesto al servizio clienti Sephora per 2 volte delle spiegazione, ma in entrambi i casi non c'è stata nessuna risposta a differenza della prima volta dove sono stato invitato a rifiutare il pacco.🤔

Excellent service with a wide choice of cosmetics. got gf her favorite skin products in the pandemic, it's beyond expectations for both of us receiving items in only 4 days! Thank you for keeping us shopping safely at home.

Horrible experience with shipping my order . Received update after 3 weeks with date to be delivered still have not received my order !! Will never shop there again..Called customer service and stayed on hold for an hour !! Horrible place do not order from Sephora

Ordered May 19, it is June 5 and still nothing. As of May 28th the item was processed. It is ON ITS WAY according to their site! I have ordered from other online stores during Covid and nobody has been this slow. If I had known it would take this long I would have gone to Walmart and bought other products! Very disappointed and will not order from them again ever!

Worst customer service I have ever experienced! I was sent the wrong order completely! It’s now 3 and a half weeks later . 31 e mails later, from the worst customer service team I have ever experienced! They won’t give me a refund for there mistake until the incorrect package they sent me to New Zealand is sent back to Australia! And they have said every single day the courier is coming ! They are useless! At Sephora the customer actually comes last! U suffer for there mistakes and you won’t get your refund easy . So much for online shopping being convenient! Not with Sephora the most useless company I have ever dealt with! Wouldn’t recommend! Never had such a stressful Exhausting experience ‘ and guess what still no pickup ! Next week is week 4! Let alone my refund! Sephora is poor! Shop Mecca any day !

I placed an order on May 23rd and was given a delivery by date of June 4th. Well today is June 3rd and still no tracking number, the response I received was “ Your order XXX is currently being processed at our distribution center and you'll be notified via email as soon as the package has been shipped. We're sorry we don't have a ship date to provide but it should ship soon. Please know we are working diligently to get all placed orders filled while prioritizing the safety of our employees and we appreciate your patience and understanding!“. Funny because I work in a fulfillment center and we are shipping things out VERY quickly while still maintaining the safety of our employees. Also, the same day I ordered from 5 other companies and received the packages already. Overpriced, and awful customer service. The only reason I even ordered from Sephora is because I had a gift card- I prefer Ulta and after this will be permanently shopping at Ulta.*****UPDATE*** order has shipped but only part of it, some is “out of stock”. Says I can log into my account to purchase something else, I tried to but the account doesn’t exist. I checked out as a guest.

Ho effettuato un ordine in data 1 maggio. Alla data odierna :2 giugno non ho ancora ricevuto nulla. Ho mandato mail su mail di richiesta informazione. Ricevendo sempre risposte superficiali e "copia incolla" Grandissima delusione dal Servizio clienti Sephora. Da un marchio simile non mi aspettavo una così grande caduta di stile.Hanno sicuramente perso un'assidua cliente Paola Artioli

I placed an order on May 1st and have not yet received my order or any updates of the status of my order. I contacted customer services and they too don’t have an idea when I will get my purchase. Obviously they do not value their VIB client, I will no longer shop with sephora. Horrible customer service!