Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Lucrezia P.
Bellissimo negozio, ma sopratutto con commessi molto disponibili e gentili; infatti nonostante non ho trovato il fondotinta e il correttore che mi servivano mi ha aiutata Martina e nel giro di 10 minuti mi ha trovato tutto della tonalità giusta ed esattamente come volevo.
Kristen
Good brands. I like the branch at Broadway in New York
Anna
Oggi ho effettuato un acquisto online usufruendo di uno sconto disponibile solo per gli acquisti online e con app. Ho scelto di ritirare l'ordine in negozio perche' al momento dell'acquisto il sistema mi ha informato che avrei potuto ritirare l'ordine il giorno stesso a partire dalle 18:50 e avevo urgenza di ricevere quanto ordinato. Purtroppo l'ordine e` ancora in preparazione e alle 20 il negozio chiude. Aggiornamento: alle 20:03 l'ordine e` ancora in preparazione. Ho chiesto di cancellare l'ordine ma la mia richiesta e` stata ignorata.
Nataly L.
I would never use this platform for this. Yet, I just made a promise to them that I would since I feel I wasn’t treated fairly. Been a loyal client of Sephora since 2007. Bought the wrong foundation product in March by mistake, which looks identical since it is same brand, same packaging at $60 a pop. I always like to have at least one on hand. Also purchased the accurate one this summer. I must have pulled from my shelf the one recently purchased rather than the one from March. I now need to get a new one from my shelf and realized that it is the wrong one; same company but different texture all together. Tried to just make an even exchange but THEIR POLICY does not allow this since i purchased it more than 60 days ago. Spoke with different supervisors and although they can see that i ALWAYS used the other one, still can’t do anything about it. What a shame to lose a 15-year client over this.... it is probably just as good for me because their products seem to always be more expensive than other stores. Bye bye Sephora…
Ana A.
Leider ist der Kundenservice oder das System von Sephora richtig schlecht. Einfache Anfragen, wie eine falsch bearbeitete Retoure (bereits zum zweiten Mal!), benötigen mindestens 4 erneute Kontaktaufnahmen mit dem Kundenservice, bis jemand hilft. Man bekommt oft keine Hilfe oder erst gar keine Rückmeldung. Sehr schlecht, da bleibe ich lieber bei Douglas, hier ist der Service top!
sefora A.
Ho comprato un fondotinta 2 settimane fa sul sito di sephora perche' in negozio la colorazione che mi serviva non c'era. Al momento della conferma dell'ordine, inserisco e modifico l'indirizzo di consegna ma a quanto pare, non il sito non me lo salva e non lo modifica e quindi??? il mio ordine continua a viaggiare per l'italia e continua ad essere consegnato ad un indirizzo errato. Ho comunicato l'indirizzo corretto al BRT ma a quanto pare era tonto o ubriaco perche' a distanza di una settimana il prodotto e' stato consegnato all indirizzo sbagliato. E' ASSURDO!!!! Un pessimo servizio sia BRT e soprattutto sephora. Sara' l 'ultima volta che acquisto online. Incompetenti!
Samantha
Super duper service here was my order and the no issue
Customer
I went to a local mall and stopped by the Sephora in JC Penny’s to get some mascara. The store looked completely normal from the outside but upon closer examination—the shelves were 90% empty! There was very little stock, just testers. The sales lady and I just wandered around looking for any remaining inventory, and I got so unnerved I finally just left without buying anything. It was the eeriest thing I’ve ever seen. Why would you open your store to the public when it’s cleaned out like that?
